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Customer Service Representative

Company: LG Electronics
Location: Huntsville
Posted on: November 10, 2018

Job Description:

At LG we make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we offer the latest innovations to make ---Life Good--- --- from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting. As a global leader, we strive for greatness in product leadership, market leadership and people leadership to realize our growth strategies.

Talk about a mantra. Life---s Good with LG!

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill---and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry leading benefits including 100% company paid premium medical, dental and vision benefits, an employer matching 401K, eleven paid holidays per year, and paid time off; Come join the team!

Position Summary

Under direct supervision in a call center environment, assist commercial customers with troubleshooting, warranty claims, dispatching service, parts inquires. Follow up with all open cases through completion to ensure superior customer satisfaction.

Key Responsibilities

Provide initial phone support to commercial customers having issues with products, service or procedures
Using standard operating procedures, provide troubleshooting to commercial customers to achieve timely resolutions for equipment malfunctions and installations
Routinely interact with other departments to provide follow up to customer cases
Accurately process and record call transactions using a computer and designated software
Escalate calls requiring more in-depth knowledge to Technical Support Representatives or Engineers
Other duties as assigned
Education/Experience (related experience)

High School Diploma or GED required
1 - 3 years--- experience working in a customer service call center environment
Possess excellent telephone customer service skills
Excellent verbal and written communication skills
Working knowledge of the Microsoft Office Suite
Good organizational skills with the ability to multi task
Tech savvy, Good understanding of computer systems, mobile devices and other tech products
Strong Troubleshooting Skills
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

Keywords: LG Electronics, Huntsville , Customer Service Representative, Sales , Huntsville, Alabama

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