Customer Service Agent

Company: Avis Alaska
Location: Huntsville
Posted on: March 19, 2023

Job Description:

Alaska Rent A Car, Inc. (An Avis System Licensee) is looking to a hire full-time Customer Service Sales Manager.

We are a local employee-owned Company that looks to promote from within; if you are looking for a company that takes care of its employees: if you enjoy working with others, and possess the ability to handle various responsibilities, we hope you will consider joining our team!

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry's developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities Requirements
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
    Benefits
    
  • Our benefits include (30 hrs. min worked per week):
  • Medical/Dental/Vision Program (offered after 60 days of full-time employment)
  • Paid Holidays (applies to full-time only)
  • Life and AD&D (company provided)
  • PTO (after 1 year)
  • Employee Stock Ownership (Retirement) Plan.
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability.
  • Wellness Resources.

Keywords: Avis Alaska, Huntsville , Customer Service Agent, Sales , Huntsville, Alabama