Customer Service Representative

Company: Dexter Axle
Location: Winchester
Posted on: January 16, 2022

Job Description:

Overview:
Dexter, the premier supplier and manufacturer of axles, doors, venting products an related components in the utility trailer, boat trailer,recreational vehicle, heavy duty and manufactured housing markets, has an opportunity for aCustomer Service Representativeat Dexter Marine Products, LLC in Winchester, TN.Dexter has been a leading manufacturer of trailer axles, brakes and actuation, along with entrance door and venting products for over 50 years serving the utility trailer, recreational vehicle, heavy duty, manufactured housing, agricultural, marine, and specialty markets. Dexter is headquartered in Elkhart, Indiana employing over 2,800 people and operating 18 manufacturing facilities in the U.S. and Canada (Indiana, Georgia, Oklahoma, California, Tennessee, Texas, Florida, Utah, Ontario, and Alberta). Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.For more information about our company, access Dexter's web site at www.dexteraxle.com.Dexter offers acompetitive salary and comprehensive benefits. Dexter's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401 (k) Plan with company contributions.

Position Summary:
This position reports to the companys Customer Service Supervisor.The Customer ServiceRepresentative provides administrative support functions to the customer service call center,and management.Primary responsibilities of the position include:Technical support to help select correct productWarranty support to help troubleshoot problems that might arise in the field.Material availability review.Working closely with materials and production to properly support customer needs.Receiving and processing orders.Handling and resolving customer complaints or special orders via mail or phone.Addresses complaints concerning billing or services rendered.Verifying delivery receipts and matching ordersPreparing credits and debits

Requirements:
Candidates must havestrong writtenand communication skills.Ability to interact with customers and troubleshoot difficult issues.Systematic problem solving abilities.Strong organizational/ time management skills.Must be proficient with computerMicrosoft Office.Must be a team player, goal oriented, dependable, organized, and self-motivated.

Keywords: Dexter Axle, Huntsville , Customer Service Representative, Sales , Winchester, Alabama