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VTC Service Agent I - Flag Support (Security Clearance required)

Company: NMR Consulting
Location: Huntsville
Posted on: December 5, 2019

Job Description:

-- Position Summary: -- Provide technical operational support. Operate audio/visual equipment to include movie projectors, cameras, lighting, curtains and other stage systems, and peripheral equipment. -- Essential Duties and Responsibilities: -- Provide direct Executive level VTC facilitation and communicate clearly and professionally with Executive level customers daily. Schedule conferencing events and collaboration sessions utilizing client-provided scheduling tools. As operational tempo permits, provide VTC and collaboration system facilitation to other users. Provide VTC and A/V operational support and facilitation. Maintain the video conferencing-unique hardware, software, and peripherals. (e.g.,--TelePresence, CODEC, A/V, Monitors, Projectors, AMX Panels). Utilize the existing incident management tracking tool (e.g., Remedy) for all related maintenance activities. Maintain equipment per Information Assurance guidance from both the manufacturer and client (e.g., the CERT IAVM and DISA DVSG). Troubleshoot and resolve collaboration and business application incidents. Perform preventative maintenance services in accordance with the manufacturer's recommended preventative maintenance schedules and SOPs. Implement and execute configuration management plans, processes, and procedures. Maintain collaboration systems and all associated VTC peripheral equipment, and future operations/control centers and collaboration systems, and all associated peripheral equipment to successfully execute video conferencing and/or collaboration events. Maintain currency with advancing technologies and provide recommendations for new technologies, including technology refresh, to the Government. Maintain continuous uninterrupted services through contract transition. -- Qualification, Knowledge and Skill Requirements: -- Associate or Bachelor Degree in Computer Science, Engineering, or related field or related experience required. High School Diploma is required; College Degree preferred. One-year experience in the Audio Visual industry preferred. Must possess an extremely meticulous and organized working style and have an ability to work as part of a team. Strong verbal and written communication skills experience is important; responsibilities will include extensive team and customer contact. Familiarity with Microsoft Windows and Office products in required. Applicants selected must currently possess the required security clearance, will be subject to a government security investigation, and must meet eligibility requirements for access to classified information. Knowledge and experience with computer network configuration a plus.-- -- ADA Specifications:-- -- Occasionally lifting of 5-10 lbs. Regularly required to talk and or hear. Extended working hours. Travel may be required. Will be required to use the computer screen for extensive periods of time. -- NMR Consulting is an Equal Opportunity Employer (EOE). M/F/D/V --

Keywords: NMR Consulting, Huntsville , VTC Service Agent I - Flag Support (Security Clearance required), Sales , Huntsville, Alabama

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