Deskside Support Technician Level 3

Company: Diverse Lynx
Location: Huntsville
Posted on: April 25, 2024

Job Description:

Job title: Deskside Support Technician Level 3
Location: Huntsville, AL
Long Term

Top Qualifications:
10-15 years Desktop Support experience
CISCO Network Switch experience
Microsoft Office Server experience
Data center experience a plus
IT Manufacturing experience is a plus

Job summary
This position requires a blended skillset of intermediate to advanced technical skills to support end-user services including hardware, software, applications, printer support, vendor management, procurement, as well as supporting network, server, automation, and data storage infrastructure. Technician will be heavily involved in projects throughout the facility, many of which cannot be completed during production hours. Should have good interpersonal, communication, administrative and document

Required Skills: Field Services
Shift: Rotational (4 week rotational shift pattern between day shift and mid shift, 3pm-11pm)
OT & weekends available

Deskside Level 3 position will support the world's largest automotive manufacturer in one of their manufacturing, logistics, part distribution center, research and development, engineering, or office facilities.
The Deskside Level 3 technician is aligned to Regional Service Manager for administrative and HR purposes but will take day to day work direction from the supported customer.
This Level 3 position requires a blended skillset of intermediate to advanced technical skills to support end-user services including hardware, software, applications, printer support, vendor management, procurement, as well as supporting network, server, automation, and data storage infrastructure.
This Level 3 position is primarily a 1st shift role, however, the candidate must be willing and able to work flexible shifts, overtime, after hours, weekends, holidays, and emergency callouts as needed to support the customer.
The Level 3 technician will be heavily involved in projects throughout the facility, many of which cannot be completed during production hours.
The Level 3 technician must have good interpersonal, communication, administrative, and documentation skills and must be a good team player.
The supported facilities are very large in nature and the Level 3 technician must be able to walk long distances frequently throughout the day often while carrying items up to 50lbs.

Required Skills:
Network (LAN, WAN and Wireless)
--- Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification
--- Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)
--- TCP/IP, DHCP, Subnetting, VLAN, POE
--- Experience with packet capturing, example: Wire Shark
--- Network maintenance, support and refresh
--- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
--- Data Center (Server Room) Management
--- Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)
--- Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc.
--- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
--- Server Management
--- Knowledge of DHCP, DNS, Print Server, File Shares, Microsoft SCCM
--- Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution
--- Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
--- Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware
--- Critical plant floor hardware support
--- First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME's)
--- Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management
--- Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time
--- Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment
--- Strong team worker with professional demeanor and strong ethics
--- Good written and oral communication skills are required
--- Experience with remote control tools and remote support (off-site)
--- Ongoing support of various Manufacturing computer systems
--- Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects
--- Change Management process

Nice to Have Skills:
--- Experience or knowledge of CRAC/HVAC Units and UPS preferred
--- Experience using a ticket management system for work prioritization and daily workload management
--- ITIL, CCNP, CCIE, CCNE and/or MCSE certifications are desired
--- Experience and/or knowledge of PLC's a plus.
--- Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)
--- Knowledge of iGear, Kepware, or other machine data gathering tools
--- SQL Server database administration (backups, security, monitoring, etc.)
--- Manage storage and backup systems
--- Previous experience supporting a large corporate, manufacturing environment
--- Experience working with VMware vSphere
--- 3 to 5 years of experience performing Level 3 responsibilities
--- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration
--- Experience on InTune/iPhone support is an in advantage
Years of Experience: 10 Years of Experience

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Keywords: Diverse Lynx, Huntsville , Deskside Support Technician Level 3, Professions , Huntsville, Alabama