PC Maintenance Technician Advanced
Company: KaiHonua
Location: Huntsville
Posted on: April 18, 2024
Job Description:
Job Title: PC Maintenance Technician Advanced Job Location:
Huntsville, AL Job Summary KaiHonua, LLC is looking for an
enthusiastic, well-qualified individual to fill the PC Maintenance
Technician Advanced position and to join our team of qualified,
diverse individuals. The main responsibilities will be to assess
and troubleshoot computer support problems and apply understanding
of computer software and hardware products and services to resolve
problems of users. The service desk representative aids users and
organizations using computer software or equipment. Accurately
diagnose problems and guide users through problem resolution. Set
up, image or repair computer equipment and related devices. Train
users to utilize new computer hardware or software, including
printing, installation, word processing, and email. Respond to
phone, web, fax, and email requests for assistance using remote
tools and automated trouble ticketing system. Make site visits to
provide touch labor. The candidate will provide technical
assistance to computer users. Answer questions or resolve computer
problems for clients in person, or via telephone or electronically.
May provide assistance concerning the use of computer hardware and
software, including printing, installation, word processing,
electronic mail, and operating systems. Skills / Experience
Required (Not listed in order of importance; other duties may be
assigned) and must be able to perform the following with minimal
guidance:
- Perform communications system technical support, architecture
design and troubleshooting. Technical support includes operating
system loading and (re) configuration, user account management,
system backup and recovery, troubleshooting, removing, and
replacing components and peripherals, installing software,
operating systems, and drivers, and coordinating any other
maintenance support with internal and external agencies
- Meet with customers/users on a regular basis to learn about
their organizational structures, unit missions and requirements to
gain a better understanding of their needs and to educate customers
on processes and procedures
- Provides Tier II support to users by researching, diagnosing,
and resolving technical problems involving both business and IT
related technical issues with end-user computer technology
- Effectively communicates, coordinates efforts, and establishes
customer relations
- Provides top-level technical expertise, including performing
in-depth and complex software systems programming and analysis
- Installs approved software within regular business hours
- Prepare software using provided software package utility for
deployment
- Electronically "push" software, software updates, security
updates, vendor patches (service packs, service releases) to end
user devices
- Update 100% of affected available devices in accordance with
the timelines established within the request
- Provide configuration of end user and network devices to
include computers, printers, laptops, scanners, PDAs, and other
hardware
- Install new computers per the NEC Life Cycle Replacement
Policy
- Provide Local Touch Labor Services to include installation,
troubleshooting, repairing, and software updates, security updates,
vendor patches (service packs, service releases), when electronic
application means do not exist
- Solid knowledge of information security principles and
practices, as well as an advanced understanding of security
protocols and standards.
- Extensive knowledge of Applications
- Extensive knowledge of PC Software, Operating Systems/Windows
7, MS Office applications with strong Excel skills, Outlook, and
Internet Browser. Citrix and virtualization knowledge a plus
- General knowledge of Windows technology and TCP/IP
networkingEducation / Certifications
- Bachelor's degree in Computer Science, Cyber Security,
Information Technology, Software Engineering, Information Systems,
Computer Engineering, Mathematics or Engineering preferred
- 8 years' experience preferred
- Must possess and maintain an IAT-I level certification and an
A+CE or Network+CE or SSCP or CCNA Security IAW DoD 8570.01-M
- Must meet the 8140.03 certification requirements within 12
months (preferably 6 months)Security Clearance Position may require
a DoD security clearance. Must be a U.S. Citizen. Benefits
- Medical, dental, vision, disability, and life insurance
- Flexible Spending Accounts
- 401(k)
- PTO
- Tuition reimbursement
- Paid federal holidaysPhysical Requirements Work may involve
sitting or standing for extended periods of time and typing and
reading from a computer screen. Must have enough mobility,
including bending, reaching, and kneeling, to complete daily duties
in a prompt and efficient manner and may include lifting thirty
pounds, as necessary. Company Summary Headquartered in Hawaii,
KaiHonua, LLC is a Native Hawaiian Organization (NHO) owned SBA
Small Disadvantaged Business specializing in global information
technology and offering professional solutions in IT Design &
Installation, Cybersecurity Engineering & Support, Application
Integration & Development, Software & Hardware Engineering, Network
& Systems Management, Information Systems Security, and Business
Management Services. Leveraging over 30 years of providing IT
services to the federal & commercial market with projects located
around the world, our team possesses innovative expertise in the
development of a wide range of technology solutions. KaiHonua, LLC
is an equal opportunity employer. Our service commitment is simple
- "Quality IT Solutions... On Time & On Budget." KaiHonua, LLC
reserves the right to change or modify job duties and assignments
at any time. The above job description is not all encompassing.
Positions functions and qualifications may vary depending on
business needs. KaiHonua, LLC is an equal opportunity employer and
does not discriminate against applicants based on race, color,
creed, religion, medical condition, legally protected genetic
information, national origin, sex (including pregnancy, childbirth
or related medical condition), sexual orientation, gender identity
and expression, age, disability, or Vietnam era, or other eligible
veteran status or legally protected characteristics.
Keywords: KaiHonua, Huntsville , PC Maintenance Technician Advanced, Professions , Huntsville, Alabama
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