IT Systems Analyst

Company: Simple Helix
Location: Huntsville
Posted on: November 26, 2022

Job Description:

*Reports To: * The IT Systems Analyst will report to the department head of Managed Services at Simple Helix in Huntsville, Alabama.

*Job Overview: * This position requires a firm grasp on general IT knowledge with the ability and initiative to learn quickly. Most of all, the position requires the candidate to be good with people and possess excellent communication skills.

*Responsibilities: *

* Escalation points for Tier 1 and 2 IT Specialists
* Resolve customer issues quickly and professionally
* Ensure that escalated issues are addressed and resolved
* Perform customer onboarding operations including migrations, setup, CMMC Compliance, etc.
* Monitor task board and complete assigned tasks in a timely and efficient manner
* Provide mentorship for Tier 1 and 2 IT Specialists
* On-call duty as rotation requires

*Qualifications: *

* Expert with all Windows OS
* Advanced knowledge of O365, Azure, and Active Directory
* Experience with virtualization technologies like VMWare
* Familiar with IT compliance standards, like CMMC, HIPAA and PCI
* Familiar with basic networking devices, such as firewalls and switches
* Excellent organization skillset
* Excellent judgement and troubleshooting workflow
* Excellent communication and customer service skills

*Education*:

* Associates/Bachelors degree and 2 years experience preferred
* 5 years experience in place of a degree is acceptable

Job Type: Full-time

Benefits:
* Dental insurance
* Flexible schedule
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* On call

Ability to commute/relocate:
* Huntsville, AL 35806: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Simple Helix, Huntsville , IT Systems Analyst, Professions , Huntsville, Alabama