Onsite IT Technician
Company: Lennar Homes
Posted on: January 15, 2022
The Onsite IT Technician -position provides Lennar Associates local
support for all computers, tablet s andmobile devices. Provides
support for the local area network, and communications equipment.
The IT Support Services Technician provides timely and courteous
user support for technical issues relating to the use andoperation
of Lennar hardware and software. Coordinates and provides support
for Division office and remote sites,including Welcome Home
Centers, Construction and Customer Care Offices. The IT Support
Services Technician worksclosely with other members of the IS
Department internally and third-Party Vendors externally to provide
excellentcustomer service to the Lennar team.
Troubleshoots and resolves computer workstation issues, both
software and hardware related.
Enacts manufacturer's warranties for equipment repair.
Maintains tickets in Help Desk ticketing system and updates tickets
with appropriate current status on a daily
Provides accurate, scientific, and reproducible written details on
ticket s resolution.
Helps Division prepare and coordinate project plans for
installation of technology equipment inWelcome Home Centers and
Resolves printer and copier issues across the
Arranges and coordinates technical support for meetings and events,
including video conferencing andtraditional audio/visual nee
Maintains, upgrades, installs, or replaces hardware and software as
Reports instances of server downtime, LAN/WAN connectivity issues
immediately to manager and helpdesk
Performs basic troubleshooting on LAN/WA N connectivity under the
direction and guidance of telecommunications or network
Produces a weekly status report to S. Manager summarizing work as
well as outstanding issues.
Monitors and assists with coordinating the activities of
Perform other duties as assigned by S. Manager.
In addition to the above, each associate will be required to cross
train for position(s) within the corporateorganization structure as
may, from time to time, be required by the I. Manager.
Education and Experience Requirements:
Bachelor's degree or certification required
3+ years' relevant work experi
Valid driver license required.
This is a position which requires the IT Support Services
Technician frequent walking, standing and climbing of stairs
in/around homes, models and properties. Frequent driving and
setting up communities is required. -Must also have the ability to
operate computer equipment, speak, hear, bend, stoop, reach, lift,
and move and carry greater than 50 lbs. Finger dexterity is
Experience installing, configuring, and maintaining Windows 10
Well versed in Microsoft Office settings, functions, usage and user
accounts in Office 365.
Strong familiarity with mobile devices, tablets, and common apps
for both PC and apple products
Strong written, oral, and interpersonal communication skills are
Strong technical documentation and writing skills are required.
Good understanding of the organization's goals and objectives
Highly self-motivated and self-directed.
Keen attention to detail
Proven analytical and problem-solving ability
This description outlines the basic responsibilities and
requirements for the position noted. This is not a comprehensive
listing of all job duties of the Associates. Duties,
responsibilities and activities may change at any time with or
Keywords: Lennar Homes, Huntsville , Onsite IT Technician, Professions , Huntsville, Alabama
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