HuntsvilleRecruiter Since 2001
the smart solution for Huntsville jobs

Help Desk Technician-Huntsville, - Huntsville, AL with Security Clearance

Company: DirectViz, LLC
Location: Huntsville
Posted on: April 8, 2021

Job Description:

DirectViz Solutions is a high-level, strategic consulting services firm that meets mission needs for commercial and government clients. We seek have a Help Desk Technician for a new opportunity. This position, is located in at Huntsville, AL. and requires an active Top Secret clearance. Job Description: * Provide quality customer service and IT support to users all over the world in a dynamic and fast paced environment * Provide over-the-phone and online troubleshooting support (calls and self-service) for users with varying degrees of computer skills * Triage and troubleshoot all manner of IT issues, including account/authentication issues, hardware and software issues, network and VPN issues, and issues relating to mobile devices. * Provide detailed documentation of steps taken to resolve user's issues within the ticketing system; including initial diagnosis and all pertinent information * Unlock accounts and reset passwords for users on multiple networks * Install common software via endpoint management systems * Resolve at least 70% of all interactions on first contact * Provide remote desktop support using RDP and other methods * Provide users with the status of their open ticket(s) and serve as intermediary between users and technical support groups in the IT Branch Requirements: * 1+ years of experience supporting users in an IT Support role is desired * Some college (Associate's or Bachelor's Degree) or equivalent experience; CompTIA, HDI, or ITIL Foundations certification * Excellent oral and written communications skills with customers and peers; demonstrated success in handling customers challenges * Demonstrated success in a team environment * Prior experience in any customer service or customer-facing role is strongly desired * Demonstrated ability to learn new techniques and procedures and adapt to change * Prior experience with IT ticketing systems such as Service Now, BMC Remedy, or HP Service Manager DirectViz Solutions, LLC provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin or ancestry, disability, genetic information, veteran status, gender identification or any other characteristic protected by state, federal or local law.

Keywords: DirectViz, LLC, Huntsville , Help Desk Technician-Huntsville, - Huntsville, AL with Security Clearance, Professions , Huntsville, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Forklift Operator
Description: Forklift Operator Experience a Plus - Interested but you have no experience, a strong work ethic, and a willingness to be trained...we will train you --- 1st Shift - 15.25 per hour, Overtime - 22.88 (more...)
Company: Elite Staffing Inc.
Location: Smyrna
Posted on: 04/11/2021

Warehouse Team Member (Evening Shifts) - Earn $15.00/hr or more
Description: Shifts: br Overnight, Early Morning, Day, Evening, Weekend br br Location: br La Vergne br Job opportunities vary by location. We update postings daily with open positions. br br Hourly (more...)
Company: Amazon
Location: Smyrna
Posted on: 04/11/2021

Warehouse Associate
Description: Company: US0060 Sysco Nashville, LLCZip Code:37209Minimum Level of Education:High School or EquivalentMinimum Years of Experience:0-1 YearsEmployment Type:Full TimeTravel Percentage: 0OVERVIEW:We offer (more...)
Company: SYSCO
Location: Smyrna
Posted on: 04/11/2021


Regional Class A CDL Drivers - Earn up to 48 CPM
Description: br br Premier Elite Fleet up to 0.44 to 0.48 per mile all miles to Start br br REGIONAL, DEDICATED DRIVING POSITIONS br br Call Recruiting at 877-920-6820. br We are currently
Company: Premier Transportation
Location: Smyrna
Posted on: 04/11/2021

Class A CDL Drivers - Dedicated & Regional Earn $1300+ Per Week (Smyrna,TN)
Description: Stevens Transport br JOIN THE FAMILY br 2,500 SIGN-ON Bonus br EXPERIENCED CLASS A. CDL DRIVERS NEEDED br EARN 1300 WEEKLY DRIVING IN OUR REGIONAL AND DEDICATED DIVISION NEW COMFORT ZONES
Company: Stevens Transport
Location: Smyrna
Posted on: 04/11/2021

Body Shop Technician III
Description: br br Position Summary: br A Penske Body Shop Technician III will, under supervision, perform minor truck and trailer component repair or replacement. Assist Technician I and II in the removal, (more...)
Company: Penske
Location: Smyrna
Posted on: 04/11/2021

Stand-up forklift
Description: Can you drive a stand-up forklift Are you able to work 2nd shift Background friendly. Current 250.00 bonus just for working 40 hours. Background friendly.Job Requirements: ul li Load from trucks (more...)
Company: Express Employment Professionals - Headquarters
Location: Smyrna
Posted on: 04/11/2021

CDL A Drivers and 1 year or more experience earn $96,034 per year
Description: br br TRUCK DRIVING JOBS: WE ARE HIRING DRIVERS We're a Certified Top Pay Carrier and br the top 50 percent of our drivers br average 96,034 per year. STRONGER TOGETHER br It s part of
Company: Crete Carrier
Location: Smyrna
Posted on: 04/11/2021

Warehouse Order Selector
Description: Company: US0060 Sysco Nashville, LLCZip Code:37209Minimum Level of Education:High School or EquivalentMinimum Years of Experience:0-1 YearsEmployment Type:Full TimeTravel Percentage: 0OVERVIEW:We offer (more...)
Company: SYSCO
Location: Smyrna
Posted on: 04/11/2021

Schwend: Cdl A Company Drivers
Description: DRIVER OPPORTUNITIES Schwend is accepting applicationsfor southeast regional drivers. Whether you are looking for acompany, owner operator, lease contract or dedicated position weoffer competitive payand (more...)
Company: Schwend
Location: Smyrna
Posted on: 04/11/2021

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Huntsville RSS job feeds