Regional IT Support Specialist

Company: AESC Group
Location: Murfreesboro
Posted on: June 4, 2025

Job Description:

Description & Requirements Job Description AESC is looking to add a Regional IT Support Specialist to our team.

• Full-Time
• On-site About AESC US LLC AESC is an exciting, newly created global organization committed to solving the challenges of a sustainable future and becoming the leading supplier of full-value-chain battery solutions. Our lithium-ion batteries can be found in nearly one million electric vehicles worldwide and have a stellar safety record of zero-critical issues. AESC US is leading the way in battery technology. We design and manufacture EV battery technology for various electric vehicles and equipment. We are working hard towards unlocking the full potential of sustainable energy and climate change mitigation. We will continue to build upon our successes and expand into new markets and industries, producing innovative and competitive products and technologies that advance the goal of a zero-carbon emission future. AESC is headquartered in Japan and has battery manufacturing locations in Japan, UK, China, and the U.S.AESC is expanding its footprint in the United States with gigafactories in Kentucky, South Carolina, and Tennessee to meet the growing demand for EV and BESS batteries and strengthen its presence in the North American market. AESC's Tennessee gigafactory in Smyrna, which has been operational and supplying electric vehicle batteries for the Nissan LEAF since 2012, was retooled in 2025 and now produces batteries for Energy Storage Systems. The South Carolina gigafactory in Florence will supply next generation cells for BMW starting in 2026. The Kentucky gigafactory in Bowling Green will supply high-performance batteries and components for other OEMs. AESC is committed to our local communities where it is making investments, creating jobs, and supporting local charities.AESC MissionOur mission is to solve the challenges for a sustainable future. Together, we can make a meaningful impact. About the RoleAs a key member of AESC US LLC, you will play a crucial role in advancing our mission to lead in full-value-chain battery solutions for a sustainable future. Reporting to the Senior IT Manager BG, you will be responsible for providing exceptional IT support across multiple locations, including South Carolina, Kentucky, California, and Tennessee. As the main coordinator for IT support across our plants, you will play a key role in ensuring the timely resolution of IT-related issues and alignment with the company's technical needs. The ideal candidate will have a passion for customer service, excellent communication skills, and a strong ability to work collaboratively with system analysts in different regions. Your work within the IT department will directly impact our strategic goals and contribute to our position as a global leader in battery technology.Career Growth OpportunitiesYou will have the opportunity to embark on a dynamic career path with abundant growth possibilities. As you demonstrate your skills and contribute to our collective success, doors will open for expanded responsibilities, leadership roles, and the chance to work on increasingly complex and impactful projects. We encourage a culture of continuous learning, offering various training programs, mentorship opportunities, and access to resources that empower you to chart your course within the company.What You Will Do
  • Provide outstanding IT support to all plant locations within the US. Act as the first point of contact for technical issues, troubleshooting, and resolving problems in a timely manner to minimize downtime.
  • Coordinate with system analysts at various plant locations to ensure the proper handling of IT tickets, monitor ticket status, and maintain clear communication to resolve issues efficiently.
  • Assist with regional IT projects, including new system rollouts, updates, and upgrades, ensuring alignment and successful execution across all locations.
  • Maintain a centralized tracking system for IT tickets and ensure proper documentation of issues, resolutions, and escalations. Ensure timely follow-up and closure of all support tickets.
  • Provide on-site IT support and troubleshooting as required at the various plants (South Carolina, Kentucky, California, Tennessee). Travel will be required periodically based on project and support needs.
  • Work closely with other IT team members, plant management, and department heads to ensure that IT infrastructure supports operational goals. Provide regular updates and status reports to leadership on IT support and project progress.
  • Provide training and support to end-users on IT systems, software, and best practices to enhance their productivity and reduce recurring technical issues.
  • Manage the IT onboarding process for all new hires within the US region, ensuring they are properly equipped with the necessary hardware, software, and access to systems. Provide orientation and training on IT policies and procedures.
  • Mentor and coach IT analysts to improve performance and skills. Facilitate lessons learned sessions, share best practices, and help the team grow through ongoing training initiatives.What We Offer Welcome to our state-of-the-art Gigafactory, where you'll have the opportunity to tackle the world's most fascinating challenges alongside exceptionally talented individuals who are driven to make a difference. At AESC, we offer a comprehensive compensation package, including a competitive salary and a rewarding AESC bonus program. In addition, we provide a range of valuable benefits, such as 401K and health insurance. We strive to ensure that our employees are well taken care of, enabling them to focus on their work and contribute to our collective mission of changing the world.
    • An inclusive and diverse work environment that fosters and encourages professional and personal development.
    • Highly automated, clean, safe, and temperature-controlled production environment
    • Medical, Dental and Vision Insurance
    • HSA and Flexible Spending Accounts
    • 401K with company match
    • Life Insurance (Company paid and additional voluntary life available)
    • Paid Vacation and 14 Paid Holidays
    • Short term and long-term disability coverage (Company Paid)
    • Tuition reimbursement Qualifications What You Need
      • Minimum of 3 years of experience in IT support, systems administration, or a similar role.
      • Strong knowledge of network administration, hardware/software troubleshooting, IT systems, and ticketing systems (e.g. Spiceworks, Manage Engine SD+). Familiarity with Windows and Linux environments is a plus.
      • Exceptional interpersonal and communication skills, with the ability to provide clear, effective support to a diverse set of users. Strong customer service orientation is critical.
      • Proven ability to manage and execute IT-related projects from initiation to completion.
      • Understands and follows all standards of IATF16949 and VDA 6.3 quality standards.
      • Understands and follows all standards of ISO14001 environmental standards. What is "Nice to Have"?
        • Experience in manufacturing in a multi-location environment.
        • Bachelor's degree in information technology, computer science, or a related field is preferred, or equivalent work experience, or a related field.
        • Advanced certifications in relevant areas (such as CompTia A+, Net+, MCSE certifications)
        • Experience coordinating with multiple teams and stakeholders is a plus.
        • Multilingual proficiency.
        • Cross-cultural experience.
        • Start-up experience.
        • End of Production experience
          Equal Employment Opportunity At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
          • Ability to sit for extended periods of time.
          • Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
          • Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.Equal Employment Opportunity At AESC, we are committed to providing Equal Employment Opportunity (EEO) to all individuals. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S Join us in our passion to design, manufacture, and sell high-performance products, contributing to a sustainable and zero-carbon emission future. Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.
            • Ability to sit for extended periods of time.
            • Ability to read, write, speak, hear; stand; walk; use hands to finger, handle, or feel; reach and lift with hands and arms frequently throughout the day.
            • Required to occasionally lift, push, pull and/or move up to 10 pounds and occasionally required to lift, push, pull and/or move up to 35 pounds.TravelOccasional domestic travel required. Willingness and ability to travel between locations as needed (up to 20-30% of the time).Work EnvironmentThe work environment is primarily an automated manufacturing plant with a concrete floor and is characterized by some temperature extremes, moderate noise, and forklift traffic. The individual must be able to perform all essential functions as appropriate on the plant floor, in meetings, and with employees, management, customers and suppliers.Candidate must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.Hiring is contingent upon successful completion of drug screen and background check. AESC US LLC is a drug-free workplace. Required
              Preferred

              Job Industries

              • Other

Keywords: AESC Group, Huntsville , Regional IT Support Specialist, Other , Murfreesboro, Alabama