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Senior Customer Support Specialist

Company: VirtualVocations
Location: Huntsville
Posted on: July 9, 2024

Job Description:

A company is looking for a Senior Customer Support Specialist in Logistics & Customer Support.
Key Responsibilities:

Manage complex escalations
Facilitate claim resolution
Customer and vendor interaction

Required Qualifications:

Minimum 3-5 years of customer service experience, with 2 years in handling complex escalations
Minimum 1 year of experience in a 2-sided marketplace
Strong sense of ownership and ability to make independent decisions
Customer-focused mindset with a commitment to exceptional service
Ability to adapt to changing priorities and handle multiple tasks simultaneously

Keywords: VirtualVocations, Huntsville , Senior Customer Support Specialist, Other , Huntsville, Alabama

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