Customer Service Rep

Company: Books-A-Million, Inc.
Location: Florence
Posted on: March 17, 2023

Job Description:

Job Overview: - Under the direction of the Sr. Manager of Customer Service, the Customer Service Representative will operate by Books-A-Million (BAM) policies, procedures, workflows, and performance standards. The CSR I is committed to quality, efficiency, and first-contact resolution while maintaining phone, chat, and email performance metrics. Part-Time (up to 29 hrs. weekly) & Full-Time schedules (10:30 AM to 7:00 PM) s are available. Proficiency with computers is required. -
Roles and Responsibilities

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• Confer with customers by telephone 70%, chat 10%, and email 20%, to provide information about products or services, place orders, cancel orders, or obtain details of complaints and resolve them.
  
• Keep accurate records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken using various software and technology.
  
• Perform additional activities and research to include, but are not limited to, contacting warehouses, Books-A-Million and 2ndandcharles stores, UPS, USPS, and all related shipping and return issues.
  
• Offering Millionaire's Club Card memberships to customers when applicable
  
• Ability to work weekends and overtime depending on the volume of work.
  
• Responsible for following all safety rules, regulations, and guidelines.
  
  Performs other duties as assigned.

Keywords: Books-A-Million, Inc., Huntsville , Customer Service Rep, Other , Florence, Alabama