Yogurt Mountain Shift Lead

Company: Books-A-Million, Inc.
Location: Florence
Posted on: March 17, 2023

Job Description:

The Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.

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• Greet all guests in a smiling, friendly manner
  
• Provide a fast and friendly guest experience
  
• Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
  
• Maintain a clean and stocked yogurt and seating area
  
• Assist other team members and management with shift duties and store procedures
  
• Must comply and ensure compliance of Food and Safety requirements
  
• Responsible for supervision of team members and checklist execution during assigned shifts
  
• Provide follow-up to the Yogurt Mountain Manager on Team Member performance
  
• Assists in training and development of new and existing Team Members
  
• Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Manager
  
• Ensure the store is prepared for inspections from home office and the Yogurt Mountain Franchise Team
  
• Responsible for all cash transactions
  
• Must be able to work a flexible schedule, up to 40 hours per week
  
  Operational Responsibilities
  
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  • Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
    
  • Monitor the quality of the products served, as well as the quality of customer service
    
  • Train and develop associates and managers in all areas of the store
    
  • Order and maintain adequate stock levels
    
  • Maintain store standards to comply with policies, directives, and local Health Department codes
    
  • Ensure customer satisfaction on a daily basis
    
  • Ensure that all customers are greeted, invited back, and satisfied with their purchases
    
  • Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
    

Keywords: Books-A-Million, Inc., Huntsville , Yogurt Mountain Shift Lead, Other , Florence, Alabama