Contact Center Advocate - Full-Time
Company: Avadian Credit Union
Location: Huntsville
Posted on: March 17, 2023
Job Description:
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Contact Center Advocate - Full-Time
Huntsville, AL
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Contact Center
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Job Type
Full-time
Description
Contact Center Advocate - Full-TimeRate: $20 per hour +
Comprehensive Benefits Package Primary Job Role: Serve as a liaison
between members and the Credit Union to assist members with their
Credit Union needs. Provide account information to members, and
promote and cross-sell Credit Union products and services.
Functions and Responsibilities:
- Follow established identification and security standards, as
well as other Credit Union policies, while assisting members with
transactions, wire transfers, opening of accounts, and all
inquiries. Follow-up on services offered to each member in a timely
manner.
- Actively listen and ask questions to determine the most
appropriate solution for individual members' needs in accordance
with established service quality standards.
- Access, input, and retrieve member information in core system
and other supporting operating systems.
- Make concerted effort to handle all matters at the first point
of contact.
- Consistently maintain basic knowledge of Avadian's products and
services in order to provide appropriate assistance as well as
effectively cross-sell.
- Effectively manage time off the phones to meet job
requirements.
- Work on Saturdays as assigned
- Perform other duties as assigned by the supervisor and officers
of the credit union.
Requirements
Basic Requirements:
- Must have excellent written and verbal skills, positive
attitude, pleasant demeanor, decisiveness, and
professionalism.
- Must be able to operate calculator, computer systems,
phone/voice mail system, and all other equipment necessary to
perform job.
- Must have the proven ability to provide quality service to our
members.
- Must be able to understand the importance of positive voice
tones and express oneself clearly.
- Must be able to handle high levels of stress
- Working hours are from 8:00 AM to 5:00 PM CST. Saturday
rotations are required from 9:00 AM to 1:00 PM CST. Experience:
Minimum of one year of similar or related experience preferably in
a financial institution preferred. Experience: A high school
education or GED
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Please note - submitting a resume does not guarantee any future
action by Avadian Credit Union. Avadian Credit Union is an Equal
Opportunity Employer.
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Keywords: Avadian Credit Union, Huntsville , Contact Center Advocate - Full-Time, Other , Huntsville, Alabama
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