Client Services Coordinator - Remote
Company: D&Y
Location: Huntsville
Posted on: January 27, 2023
Job Description:
JOB DESCRIPTION OVERVIEW: Responsible for ensuring timely and
accurate credentialing and scheduling of D&Y providers with
designated D&Y client accounts. This position is in partnership
with and support of designated D&Y Territory/Recruiting
Managers and their respective client contacts. 3 Day onsite
training in either AL or GA ESSENTIAL DUTIES AND
RESPONSIBILITIES:
- Identifies and assigns needed internal credentialing actions
for D&Y providers assigned to commercial accounts.
- Communicates with internal and client credentialing and
scheduling administrators to coordinate timely placement of D&Y
providers on client's work schedules.
- Manages and maintains D&Y provider credentialing data for
tracking and reporting purposes.
- Ensures needed client facility applications are obtained in a
timely manner for D&Y credentialing purposes inclusive of
escalating to Territory Managers should there be a need to do
so.
- Partner with Territory Managers to review all completed
documents received from D&Y Credentials Coordinators for
accuracy and completeness and obtains any needed corrections to the
information prior to submission to client recruitment/credentialing
contacts.
- Provides feedback to Territory Managers on completeness,
accuracy, and timeliness of credentialing of D&Y providers for
commercial assignments.
- Assists account management team with client retention by
maintaining effective communications with client contacts and
ensuring commercial client SLA's are being met.
- Maintain and update commercial account files as directed by
Territory Management Team.
- Provides written weekly report to account management team on
credentialing process, provider presentations, name clears, as well
as additional reporting as required by Territory Manager.
- Participates in weekly recruiting and sales meetings as
requested.
- Performs special projects and other duties that may be assigned
by Territory Manager. QUALIFICATIONS / EXPERIENCE:
- Two-Four year college degree in a business discipline or
equivalent professional experience preferred.
- Two to three years of strong results driven customer service
experience in fast-paced industry required with experience in the
healthcare industry desired.
- Previous project management experience helpful.
- Must possess and demonstrate a high level of individual
initiative in performing job duties and be able to make decisions
based on the information on hand.
- Excellent verbal and written communication skills.
- Excellent organizational abilities.
- Excellent judgment/decision making skills.
- Strong analytical skills.
- Ability to adapt to and to facilitate change.
- Ability to handle stress and to resolve conflict with internal
and external customers.PHYSICAL / ENVIRONMENTAL DEMANDS:
- Job is performed in a well lighted, climate controlled modern
office setting.
- Occasional travel.
- Occasional lifting and carrying up to 25 lbs.
- Prolonged sitting.
- Extensive telephone usage.
- Extensive work with computer/PC.
- Moderate to high level of stress.
- This position may require manual dexterity and/or frequent use
of the computer, telephone, 10-key, calculator, office machines
(copier, scanner, and fax) and/or the ability to perform repetitive
motions and/or meet production standards to comply with the
essential functions. Also, may require physical and/or mental
stamina to work overtime, additional hours beyond a regular
schedule and/or more than five days per week.DISCLAIMER:
Cooperative, positive, courteous and professional behavior and
conduct is an essential function of every position. All employees
must be able to work with others beyond giving and receiving
instructions. This includes getting along with co-workers, peers
and management without exhibiting behavior extremes. Job functions
may require personal leadership skills such as conflict resolution,
negotiating, instructing, persuading, speaking with others as well
as responding appropriately to job performance feedback from the
supervisor. Additionally, the information contained in this job
description has been designated to indicate the general nature and
level of work performed by employees within this classification. It
is not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and qualifications
required of associates assigned to this position.
Keywords: D&Y, Huntsville , Client Services Coordinator - Remote, Other , Huntsville, Alabama
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