Household Goods Inspector
Company: PrimeTech International
Posted on: January 26, 2023
The non-exempt job classification is covered under The
McNamara-O'Hara Service Contract Act (SCA) and the contract's
collective bargaining agreement (CBA). Service employees are
compensated per the prevailing wage rates and fringe benefits that
are set by the U.S. Department of Labor (DOL) Wage and Hour
Division's WDs 29 CFR Part 541 and 29 CFR 4.163(f), unless
otherwise modified by a CBA between labor and management. Job
Summary The Household Goods Inspector is responsible for
accomplishing all duties of a Quality Control (QC) Inspector in the
Redstone Arsenal area of responsibility consisting of 30 counties
in Alabama and 7 Tennessee counties. The Inspector observes,
documents, and evaluates Transportation Service Provider (TSP) or
contractor performance in moving personal property of Department of
Defense (DoD) personnel and ensures that TSPs or contractors comply
with service tenders, tariffs, contract specifications, and
Government regulations used in handling of personal property.
Utilizes automated Electronic Transportation Operational Personal
Property System (ETOPS) and Defense Personal Property System (DPS)
to manage and perform inspections of incoming and outgoing
Household Goods (HHG) Shipments. Works under the supervision of the
Transportation Services Supervisor who provides direction and work
policies. Refers complex cases to supervisor for clarification or
interpretation on policy, procedures, and regulations. Essential
Functions: * Generates Daily Inspection Schedule for purpose of
establishing inspection requirements. Contacts the TSP, service
member and civilian employee scheduled for packing/pickup/delivery
to ensure someone is at the residence on scheduled date. Inspects
the carrier's performance, at residence and at warehouse during
packing, crating, loading, shipping, unloading, uncrating, and
unpacking. Checks to see that loading and unloading are done in a
way to prevent damage and assuring specifications are being
followed. Advises property owner of service to be expected from
carrier. Performs damage inspections when requested by shipper or
claims office. Performs witnessed weights/reweighs on shipments as
required. Certifies the Statement of Accessorial Services, DD Form
619/619-1 when services are authorized payment in the domestic and
international solicitation tenders.
* Performs inspection in accordance with DoD regulations of carrier
facilities, operations, personnel, and equipment to assure quality
service and correct procedures are being performed for storage in
transit and non-temporary storage shipments. Determine adequate
protection is provided against fire, flooding, insects, vermin, and
facility is receiving adequate community fire and police
protection. Deficiencies are properly documented and corrected
within specified timeframes. Maintains agent performance files.
* Handles all incoming QC telephone calls. Provides customer
assistance in areas involving claims procedures and inconvenience
claims with the carrier. Maintains records and reports, such as
number of inspections performed, number of QC telephone calls made,
actual number of physical inspections performed at the
member's/employee's residence or carrier's warehouse. Identify any
unauthorized hazardous items on premises to the customer and TSP.
May be called upon to act as liaison between customer and TSP
* Must have knowledge of application of DoD and service
regulations, contracts, manuals, tariffs, and tenders required to
administer the Quality Control Program. Knowledge of entitlements
to resolve customer/carrier complaints or dispute, services
affecting desired shipments needs, services furnished by the
carrier, emergencies resulting from disasters, strikes or work
stoppages. Assistance is provided with proficiency, technical
competence, courtesy, and tact. Ability to prepare reports to
document program compliance. Knowledge is used to provide the
initial and continuing qualifications of commercial carriers and
their facilities for handling household goods traffic, evaluation
of carrier performance and resolution of complaints. QC Inspector
must be versed in communication skills, both oral and written in
dealing with customers and commercial representatives.
* Understand and meet established productivity and quality control
goals associated with assigned functional area / process.
* Follow established guidelines in performing day-to-day routine
tasks as outlined in Standard Operating Procedures (SOPs),
Technical Manuals, and Audit Readiness standards, etc.
* Understand the Acceptable Performance Levels (APL's) associated
with assigned functional work areas / process and work
expeditiously to meet contractual and team goals.
* Adhere to government, contract, and company policies and
* Ability to use e-mail to receive and disseminate workload tasks
* Maintain a safe and secure work environment.
* Perform other duties as assigned in association with established
Management and Contract Compliance Plan, and workload requirements,
* Adhere to all PTi quality, safety, and environmental standards
Working Conditions and Physical Demands * The employee may be
required to frequently handle equipment/supplies weighing up to 50
pounds individually and occasionally items weighing more than 50
pounds with assistance
* Must be able to exert moderate physical effort in the loading,
unloading, and arranging of equipment/supplies as applicable to
* Ability to work inside and/or outside in dirty and dusty
environments, and occasionally be exposed to hot, cold, damp, and
drafty weather conditions while handling equipment/supplies.
* Be able to perform work on hard or uneven surfaces.
Qualifications Experience: * Experience using the Microsoft Office
suite of programs, including Word, Excel, PowerPoint Skills: * Must
demonstrate the ability to effectively read and write in English,
and comprehend written instructions, perform common mathematical
tasks, and communicate effectively.
* Attention to detail and excellent follow up skills Certificate,
License, Registration, etc.: * US Citizen
* Must possess or be able to obtain and maintain a security
clearance applicable to the position and/or military Common Access
Card (CAC) within 30 days if required.
* Completion of company mandated training applicable to
* Possess a valid Driver's License Education * Minimum high school
diploma or GED Preferred Qualifications * Current active SECRET
* Military experience This job description is meant to be a guide.
It is not intended to limit in any way the duties, which a teammate
may be required to perform. This job description may be changed at
the discretion of the company. PTi maintains a drug-free workplace
and performs pre-employment and random substance abuse testing and
background verification checks. PTi is an EEO/Affirmative Action
employer and prohibits discrimination and harassment of any type
without regard to race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other
characteristic protected by federal, state, or local laws. This
policy applies to all terms and conditions of employment including
recruiting, hiring, placement, promotion, termination, layoff,
recall, transfer, training, and compensation.
Keywords: PrimeTech International, Huntsville , Household Goods Inspector, Other , Huntsville, Alabama
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