Household Goods Inspector

Company: PrimeTech International
Location: Huntsville
Posted on: January 26, 2023

Job Description:

The non-exempt job classification is covered under The McNamara-O'Hara Service Contract Act (SCA) and the contract's collective bargaining agreement (CBA). Service employees are compensated per the prevailing wage rates and fringe benefits that are set by the U.S. Department of Labor (DOL) Wage and Hour Division's WDs 29 CFR Part 541 and 29 CFR 4.163(f), unless otherwise modified by a CBA between labor and management. Job Summary The Household Goods Inspector is responsible for accomplishing all duties of a Quality Control (QC) Inspector in the Redstone Arsenal area of responsibility consisting of 30 counties in Alabama and 7 Tennessee counties. The Inspector observes, documents, and evaluates Transportation Service Provider (TSP) or contractor performance in moving personal property of Department of Defense (DoD) personnel and ensures that TSPs or contractors comply with service tenders, tariffs, contract specifications, and Government regulations used in handling of personal property. Utilizes automated Electronic Transportation Operational Personal Property System (ETOPS) and Defense Personal Property System (DPS) to manage and perform inspections of incoming and outgoing Household Goods (HHG) Shipments. Works under the supervision of the Transportation Services Supervisor who provides direction and work policies. Refers complex cases to supervisor for clarification or interpretation on policy, procedures, and regulations. Essential Functions: * Generates Daily Inspection Schedule for purpose of establishing inspection requirements. Contacts the TSP, service member and civilian employee scheduled for packing/pickup/delivery to ensure someone is at the residence on scheduled date. Inspects the carrier's performance, at residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating, and unpacking. Checks to see that loading and unloading are done in a way to prevent damage and assuring specifications are being followed. Advises property owner of service to be expected from carrier. Performs damage inspections when requested by shipper or claims office. Performs witnessed weights/reweighs on shipments as required. Certifies the Statement of Accessorial Services, DD Form 619/619-1 when services are authorized payment in the domestic and international solicitation tenders.
* Performs inspection in accordance with DoD regulations of carrier facilities, operations, personnel, and equipment to assure quality service and correct procedures are being performed for storage in transit and non-temporary storage shipments. Determine adequate protection is provided against fire, flooding, insects, vermin, and facility is receiving adequate community fire and police protection. Deficiencies are properly documented and corrected within specified timeframes. Maintains agent performance files.
* Handles all incoming QC telephone calls. Provides customer assistance in areas involving claims procedures and inconvenience claims with the carrier. Maintains records and reports, such as number of inspections performed, number of QC telephone calls made, actual number of physical inspections performed at the member's/employee's residence or carrier's warehouse. Identify any unauthorized hazardous items on premises to the customer and TSP. May be called upon to act as liaison between customer and TSP responsibilities.
* Must have knowledge of application of DoD and service regulations, contracts, manuals, tariffs, and tenders required to administer the Quality Control Program. Knowledge of entitlements to resolve customer/carrier complaints or dispute, services affecting desired shipments needs, services furnished by the carrier, emergencies resulting from disasters, strikes or work stoppages. Assistance is provided with proficiency, technical competence, courtesy, and tact. Ability to prepare reports to document program compliance. Knowledge is used to provide the initial and continuing qualifications of commercial carriers and their facilities for handling household goods traffic, evaluation of carrier performance and resolution of complaints. QC Inspector must be versed in communication skills, both oral and written in dealing with customers and commercial representatives.
* Understand and meet established productivity and quality control goals associated with assigned functional area / process.
* Follow established guidelines in performing day-to-day routine tasks as outlined in Standard Operating Procedures (SOPs), Technical Manuals, and Audit Readiness standards, etc.
* Understand the Acceptable Performance Levels (APL's) associated with assigned functional work areas / process and work expeditiously to meet contractual and team goals.
* Adhere to government, contract, and company policies and procedures.
* Ability to use e-mail to receive and disseminate workload tasks and information.
* Maintain a safe and secure work environment.
* Perform other duties as assigned in association with established Management and Contract Compliance Plan, and workload requirements, etc.
* Adhere to all PTi quality, safety, and environmental standards Working Conditions and Physical Demands * The employee may be required to frequently handle equipment/supplies weighing up to 50 pounds individually and occasionally items weighing more than 50 pounds with assistance
* Must be able to exert moderate physical effort in the loading, unloading, and arranging of equipment/supplies as applicable to position.
* Ability to work inside and/or outside in dirty and dusty environments, and occasionally be exposed to hot, cold, damp, and drafty weather conditions while handling equipment/supplies.
* Be able to perform work on hard or uneven surfaces. Qualifications Experience: * Experience using the Microsoft Office suite of programs, including Word, Excel, PowerPoint Skills: * Must demonstrate the ability to effectively read and write in English, and comprehend written instructions, perform common mathematical tasks, and communicate effectively.
* Attention to detail and excellent follow up skills Certificate, License, Registration, etc.: * US Citizen
* Must possess or be able to obtain and maintain a security clearance applicable to the position and/or military Common Access Card (CAC) within 30 days if required.
* Completion of company mandated training applicable to position.
* Possess a valid Driver's License Education * Minimum high school diploma or GED Preferred Qualifications * Current active SECRET security clearance
* Military experience This job description is meant to be a guide. It is not intended to limit in any way the duties, which a teammate may be required to perform. This job description may be changed at the discretion of the company. PTi maintains a drug-free workplace and performs pre-employment and random substance abuse testing and background verification checks. PTi is an EEO/Affirmative Action employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, training, and compensation.

Keywords: PrimeTech International, Huntsville , Household Goods Inspector, Other , Huntsville, Alabama