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DISPATCH BUSINESS PARTNER

Company: R E Garrison Trucking Inc
Location: Cullman
Posted on: June 25, 2022

Job Description:

Job Title: Dispatch Business PartnerFLSA Status: ExemptReports To: Director of Afterhours Job Summary: The Dispatcher is dedicated to making sure that critical loads and issues are given the upmost attention and care. Responsible for booking, dispatching and assisting in updating customers as well as assisting in compensating carriers in a timely manner. Responsible for communicating with customers and drivers on emergency and non-emergency calls. Must accurately and timely transmit information. Job Requirements: Minimum Knowledge, Skills, Experience Required Education: College degree in related field preferred. Experience: Previous dispatch experience preferred. Knowledge of the Trucking Industry/ Refrigerator Transportation a plus. Additional Skills/Abilities: Active listener with excellent communication skills. Sound judgment and critical thinking. Ability to recognize when immediate action is necessary and to implement the required actions within a reasonable time. Responsibilities:

  • Build positive relationships with drivers to best maximize retention levels, increase on time delivery percentages and achieve top-tier customer service.
  • Manage high volume of calls from owner operator, lease purchase, and/or company drivers and prioritize calls.
  • Communicate effectively and regularly with customers on issues, delays, etc.
    • Receive and dispatch orders for pick-up and delivery.
    • Enter data in computer system and maintain logs and records of calls, activities and other information.
    • Ensure full compliance with administrative policies and federal and state regulatory compliance to mitigate safety risks and improve efficiency.
    • Work one on one with the safety department on driver accidents, etc.
    • Keep accurate details on drivers' trailers, current trailer, dropped trailer, etc.
    • Issue advances and comchecks to drivers.
    • Report OSD to CSRs and/or claims department.
    • Night and Weekend Dispatchers must maintain contact with drivers and customers after normal business hours.
    • Update precise in and out times at shippers and receivers for drivers.
      • The Lead Dispatcher is dedicated to making sure that critical loads and issues are given the upmost attention and care. The Lead Dispatcher is responsible for mentoring the subordinates of their shift with respect to attitude and attention to detail.
      • Other duties as may be assigned. Monday through Sunday from 08:00-18:00 (06:00 PM).8 plus 1 hour lunch.PI181945135

Keywords: R E Garrison Trucking Inc, Huntsville , DISPATCH BUSINESS PARTNER, Other , Cullman, Alabama

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