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University Kia- Automotive Customer Service Rep

Location: Huntsville
Posted on: January 16, 2022

Job Description:

Job DetailsJob LocationHuntsville University Kia - Huntsville, ALGreenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, South Carolina, Pennsylvania, Tennessee, Texas, and China. The Group's 46 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer. DESCRIPTION:University Kia is looking for enthusiastic self-starters with a passion for Customer Service. We want you to be part of our team. The Customer Service Representative must be an individual who understands today's technologies; who can communicate in a clear and efficient manner with customers through phone, email and internet in order to schedule appointments. The CSR is the liaison between our company and its current and potential customersThe ideal candidate must have excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. Full and Part time positions available.RESPONSIBILITIES:Answering phones and manage large amounts of inbound and outbound calls in a timely manner, while delivering exceptional customer serviceSchedule appointments by following communication scripts and processes of Greenway DCJRMaintain up to date knowledge of all vehicles, accessories, financing options and promotionsAccurately complete all transaction paperworkIdentify customers' needs, collect customer information, research every issue and provide solutions and/or alternativesAttend staff meetings, training and educational classes as requiredPerforms other duties as assignedQUALIFICATIONS:Strong computer/internet, mobile/smart phone, and social media skillsPrevious experience in a customer support roleHighly motivated self-starter with an outgoing, customer oriented personalityExcellent problem solving skills, including the ability to maintain composure under stressExcellent interpersonal skills to interact professionally with customers, vendors and staffOutstanding phone and communications skillsWilling to work with the public on a daily basisNeat, clean and professional appearanceAbility to achieve goals with limited direct supervisionAble to work flexible hours, including nights, weekends and holidaysFamiliarity with CRM systems and practices, preferredAbility to multi task, set priorities and manage time effectivelyBENEFITS:Competitive PayEmployee Purchase and Service DiscountsPaid VacationFull benefits options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanState of the Art Facility with a Professional Working Environment

Keywords: GREENWAY AUTOMOTIVE, Huntsville , University Kia- Automotive Customer Service Rep, Other , Huntsville, Alabama

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