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Junior FBI IT Specialist

Company: Visium Resources
Location: Huntsville
Posted on: January 15, 2022

Job Description:

Introduction

Visium Resources has been asked to identify qualified candidates for this Junior FBI IT Specialist ( position located in Huntsville, AL.

This is a full-time, fully-funded direct/permanent placement opportunity. They offer: Salaries, benefits, incentives and stock options, holiday and paid personal days, bereavement leave, jury duty and military leave, health, dental, vision, flexible spending, health reimbursement arrangements, employee wellness, life insurance and AD&D, short-term and long-term disability insurance, tuition assistance, training, 401k, Equity Incentive plan, performance bonus, etc.
Based upon new COVID guidelines and direction from our clients, all Federal employees and contractors must to be fully vaccinated by January 4, 2022.
Employees hired must complete the questionnaire provided and provide proof of vaccination.
Official documentation for reasonable accommodation status must be provided. (Please be prepared to submit a copy of your accommodation).
We appreciate everyone's patience as we work through the evolving federal vaccine requirements for U.S. employees.

Summary
Typical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems.
Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments.
Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.
Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software.
Analyze and assess customer service requests and provide prompt technical solutions.
Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.
Prepare progress/status reports and submit to team leads as required.
Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
Identify and document areas for process improvements.
Contact and effectively communicate with users by telephone, electronic communications, or in person.
Prepare equipment for reuse or surplus of property actions.
Provide technical support for customers assigned to remote locations as required.
Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.
Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.
Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment.

Job Requirements:
Qualified candidates would have the following:
Required: - Candidate must be a U.S. Citizen.
An active final - Top Secret -clearance is required (Interim Top Secret will not be accepted).
High school diploma and 3 years of experience working with IT equipment OR an Associate degree and 2 years of experience OR a Bachelor's degree and 0 years of experience. Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.
Desired : - IT Certifications applicable to desktop and mobile computer support. Experience providing excellent customer service.
This is a full-time position located - in Huntsville, AL. - Must be available to work some weekends and after-hours Based upon new COVID guidelines and direction from our clients, all Federal employees and contractors must to be fully vaccinated by January 4, 2022.
Employees hired must complete the questionnaire provided and provide proof of vaccination.
Official documentation for reasonable accommodation status must be provided. (Please be prepared to submit a copy of your accommodation).
We appreciate everyone's patience as we work through the evolving federal vaccine requirements for U.S. employees.

Keywords: Visium Resources, Huntsville , Junior FBI IT Specialist, Other , Huntsville, Alabama

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