Customer Service Representative

Company: Aerotek
Location: Huntsville
Posted on: January 15, 2022

Job Description:

Description:Alerts come into our department when a Roadside Assistance request comes in, and is not automatically accepted by our Service Providers. In this instance, you will make outbound calls to Service Providers (Roadside Assistance Companies, Tow Truck Companies, Etc) across the Country, as well as Canada and Puerto Rico. You will attempt to find a company that can provide the Roadside Assistance at a price that is acceptable to the Company, Business Partner and Service Provider. You will keep the customer updated as to the progress of your work.Own and research the needs of Urgently customers cases(Towing and roadside assistance) Source service providers for Urgently customers using tools providedMake outbound phone calls to multiple providers to negotiate services Negotiate fair and favorable pricing for services provided Accurately assign case to sourced service provider Keep customers updated through consistent phone and e-chat contact Document actions and decisions in appropriate systems Keep in contact with team leadership through chat, online meetings, and phone contact Assist other departments and functions as necessarySkills:Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, QualityTop Skills Details:Call Center, Data Entry, Healthcare, Biotechnology, Talk Time, QualityAdditional Skills & Qualifications: Previous experience in a customer service environment Excellent communication (written & verbal) skills; bilingual speakers preferred Highly driven and competitive in nature requiring minimal supervision Ability to navigate through multiple weExperience Level:Entry LevelAbout Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aerotek, Huntsville , Customer Service Representative, Other , Huntsville, Alabama