Company: PNC Financial Services Group
Posted on: July 19, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a full-time Teller Lead
within PNC's Retail Branch organization, you will coach Tellers on
customer service skills and supervise conversations that enable
referral opportunities for PNC products. You will also greet
customers in the lobby, educate customers on new technology,
supervise customer transactions, and assist with outbound calling
initiatives. This position will be based in Huntsville Alabama at
the University Drive retail banking branch.
- Coaches, mentors and leads tellers by example to deliver
a unique customer experience aimed at improving customer financial
wellbeing and creating loyalty while increasing share of wallet.
Processes a variety of customer interactions. Educates customers on
alternatives available for their financial interactions. Identifies
banking opportunities during the customer interaction and refers as
- Coaches, mentors and leads tellers by example in
identifying opportunities through meaningful conversations with
customers, making appropriate referrals to branch staff or PNC
ecosystem partners .
- Coaches, mentors and leads tellers by example in
performing lobby engagement activities to connect with customers
and position PNC products to meet their needs. Educates customers
on options for managing financial transactions by leveraging
technology, tools and resources.
- Coaches, mentors and leads tellers by example with clear
communication skills, transaction handling and problem resolution
processes. Assists the Branch Manager in performance management and
new hire selection processes.
- Coaches, mentors and leads tellers by example in adhering
to all policies and procedures, demonstrating sound judgment within
established limits. Ensures teller and branch daily operations and
maintenance transactions are completed in an efficient and accurate
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
Accuracy and Attention to Detail – Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Addressing Customer Needs – Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
Coaching Others – Knowledge of coaching concepts and methods;
ability to encourage, motivate, and guide individuals or teams in
learning and improving effectiveness.
Digital Awareness – Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Fraud Detection and Prevention – Knowledge of and ability to
utilize processes, tools, and techniques for detecting, addressing
and preventing fraudulent situations.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Matrix Management – Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving – Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Understanding Customer Needs – Knowledge of and the ability to
recognize and be sensitive to the different perspectives and
priorities of different customers.
Roles at this level typically do not require a university / college
degree, high school diploma or GED, but do require related
experience or product knowledge to accomplish primary duties.
Typically requires 1+ years of related experience. In lieu of a
degree, a comparable combination of education and experience
(including military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, Huntsville , Teller Lead, Other , Huntsville, Alabama
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