Valuation Coordinator (Remote)

Company: SquarePeg Hires
Location: Huntsville
Posted on: June 12, 2021

Job Description:

The Primary role of the Valuation Coordinator is to work with the Regional Manager to ensure the timely assignment and complete monitoring of a full line of valuation products in order to fulfill established Service Level Agreements (SLAs) with customers. This includes, but is not limited to, traditional appraisal products and BPO products.The Valuation Coordinator answers inbound phone calls and/or makes outbound calls according to assigned work streams. VC will use various technologies to support assigned job scope and functions. This is a client and vendor facing position requiring professional communication and accurate documentation.The Valuation Coordinator plays a key part in enabling our team to accomplish its mission, which is to change the landscape of how AMCs operate. This role works with a dynamic, growing firm, and that has a culture of interaction, teamwork, and problem-solving. All employees are expected to perform any and all tasks and activities that support the fulfillment of its mission.ResponsibilitiesUtilizes established policies and procedures to ensure efficient workflow within established standards and industry guidelinesAnswer inbound and or make outbound calls in a phone queue environmentFully document customer interactions in system(s) of record, as requiredProvide exemplary customer experience to clients and vendorsManage potential new order quote requests from all clientsWorks with appraisers on a daily basis to ensure on time delivery of quality appraisal reports within customer-driven SLAsImplements and adheres to frequent changes to SLAs, internal policies, and overall procedures as neededInvestigates customer and service provider questions, concerns, and issuesCommunicates routinely and openly with manager and teammates regarding issues, conflicts, and concerns as they ariseDiagnoses problems identified through telephone and electronic communicationswith appraisal service providers and addresses or escalates efficientlyUses internet-based order management software, following direction from manager to complete daily operational tasks,Performs careful review of orders throughout each day to ensure that ValuationConnect and contracted appraisers comply with state-specific regulations and statutory requirementsUnderstands and follows documented client specific appraisal requirementsMust be able to work overtime as requiredPerforms other duties as requiredRequirementsHigh School Diploma or GED requiredCollege degree in related field or equivalent experience a plusUSPAP 15 Hour License preferredAbility to type 50 wpm#ZR

Keywords: SquarePeg Hires, Huntsville , Valuation Coordinator (Remote), Other , Huntsville, Alabama