Customer Service Representative Retention

Company: AT&T
Location: Paint Rock
Posted on: June 12, 2021

Job Description:

Take the lead at the front line of our company. Youll offer customized solutions, identify sales opportunities and provide service for millions of customers one at a time. Be a part of an award-winning team that passionately cares about customers. Your expert recommendations will ensure customers get the most out of the technology they love.What does it take to deliver best-in-class service and technology? Excellent communication skills, professionalism and a desire to close the deal on sales. Youll handle customer service calls ranging from billing and payments to plan changes and upgrades. While you offer solutions and resolve issues, youll work to transition each call to a sales opportunity; working to meet daily and monthly sales goals. Your consultative approach to customers needs will deliver personalized recommendations of AT&T products and services.Whats in it for you? Well provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package. Customer Service Representatives start between $15.11 and $16.76 per hour.Do you have prior customer service/sales experience or a college degree? If so, you may be eligible for higher pay.Youll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on: AT&T internet & fiber AT&T phone (formerly U-verse Voice) DIRECTV (including Free HBO & NFL Sunday Ticket), DIRECTV NOW or U-verse TVCareer possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If youre 18 years or older, lets talk.AT&T and TPG signed an agreement to form a new entity, DIRECTV, which will own and operate AT&Ts U.S. video unit consisting of DIRECTV (consumer and business satellite services), AT&T TV and U-verse TV (excluding U-verse network assets). When the transaction closes, the job you are applying for will become part of the New DIRECTV. Transaction is expected to close in the second half of 2021. Until closing, this role will be a part of AT&Ts U.S. video unit. New DIRECTV will recognize its unionized labor force and will also assume and honor the existing collective bargaining agreements covering union-represented employeesand work with the unions productively going forward. For more information, please click here. Source: Press release, section : Continued Commitment to employees LINK : https://about.att.com/story/2021/video.html

Keywords: AT&T, Huntsville , Customer Service Representative Retention, Other , Paint Rock, Alabama