Customer Support Representative

Company: Aerotek
Location: Huntsville
Posted on: June 12, 2021

Job Description:

ResponsibilitiesPlease note that this position istemporary full time remote. Work from home - Supporting Eastern Time Zonehours.The Housing Application Processing Representative is responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process.This involves identifying the applicant, qualifying the applicant, and determining eligibility.Our task is to organize and make sense of a wide variety of receipts, invoices, and other documents to make sure we are reimbursing for the right expenses.Description:This is a remote position. Full-time hours. Minimum of 3 month contract but could extend longer.Responsible for organizing a variety of financial information and working with the applicant through the pre-qualification process.identifying the applicant, qualifying the applicant, and determining eligibility.Navigate users issue and provide a positive customer experience.Promptly answer support related emails.Manage, prioritize, and resolve or escalate support requests as appropriate.Deliver exceptional customer service on every communication, which includes demonstrating patience, the ability to listen, empathize, analyze, and adapt to customer situations adeptly.Skills:Customer support, CSR, Customer Service, Data EntryQualificationsRequired:High School DiplomaDetail-oriented and flexibleStrong organizational skills and attention to detailSelf-managing: You will be working with a Supervisor on tasks, but it will be helpful to understand the gist of our work and direct yourself to the highest-priority activities.Would not require sponsorship now or anytime in the future to work in the United States.Strong organizational skills and attention to detail.The ability to quickly learn new skills and subject matter.The ability to apply newly acquired skills using logic and reasoning to sets of transaction data.The ability to multi-task and effectively prioritize tasks.A highly motivated, driven, and dynamic attitude towards work and career.The ability to excel within a team environment and independently.Microsoft Office and data entry skills.Preferred:Experience with application processing, business processing or financial eligibility experience.Familiarity with grant management processes and regulations. experience with using any grant management tool is a plusFamiliarity with various financial documentation (purchase orders, invoices, check registers, etc.).Additional RequirementsThe successful candidate must not be subject to employment restrictions from a former employer (such as a non-compete) that would prevent the candidate from performing the job responsibilities as described.Candidates from Eastern Standard Time, Central Standard Time, and Pacific Standard Time Zones.Experience Level:Entry LevelAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at .The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Huntsville , Customer Support Representative, Other , Huntsville, Alabama