Training Associate

Company: ALORICA
Location: Huntsville
Posted on: April 8, 2021

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYSupporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.JOB RESPONSIBILITIES* Conduct new hire training in a classroom setting* Conduct follow-up one-on-one training when necessary* Conduct refresher training sessions* Conduct certification sessions* Attend training meetings* Attend training/quality assurance meetings* Assist training department with any other necessary functions* Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.OTHER RELATED DUTIES* Conduct new hire training in a classroom setting* Conduct follow-up one-on-one training when necessary* Conduct refresher training sessions* Conduct certification sessions* Attend training meetings* Attend training/quality assurance meetings* Assist training department with any other necessary functions* Conducts phone time when not facilitating a class or assisting with other training duties. Scorecard performance will be monitored.Minimum Education and Experience:* Possession of a High School Degree, GED or other equivalent education; Associates degree preferred* Previous experience in training and/or customer call center experienceKnowledge, Skills and Abilities:* Demonstrated knowledge of adult learning techniques and best practices in training delivery* Demonstrated knowledge of specific account provisions, products, and policies* Ability to communicate effectively both orally and in writing* Excellent attendance and punctuality* Demonstrated effective listening skills* Demonstrated proficiency of presentation skills* A wide degree of creativity and latitude is expected* Knowledge of Microsoft Word, Excel, and PowerPoint* A great attitudeWork Environment:Ability to work in a fast paced, ever changing environmentPhysical Demands:Ability to stand while conducting training classesAbility to travel to centers to deliver training or to monitor, evaluate and coach team members.Equal Opportunity Employer - Veterans/Disabled

Keywords: ALORICA, Huntsville , Training Associate, Other , Huntsville, Alabama