Helpdesk Support

Company: SAIC
Location: Huntsville
Posted on: February 22, 2021

Job Description:

Description SAIC is seeking a Helpdesk Support candidate to join the AMCOM G6 Helpdesk team. This position will be located in Huntsville, Alabama Duties Include :

• Work closely with helpdesk civilian and contractor team members in a cubicle environment.
• Process helpdesk tickets that are received via email, email thru SharePoint, phone, or walkup.
• Will use SharePoint Call tracking as the primary tool to submit tickets.
• Will use the Remedy ticketing system to transfer tickets to Tier III and desktop support.
• Provide Tier 1 support for internally developed Government off the shelf (GOTS) applications.
• Provide Tier 1 helpdesk support for both server and desktop issues.
• Process account requests and assist customers inquiring about account issues.
• Perform routine tasks in select GOTS applications, such as data transfers.
• Cover phone calls when other team members are unavailable.
• Must adhere closely to working start and end times required for continuous support. Qualifications Required Education and Experience : Associates Degree and nine (9) years of related experience or High School diploma and eleven (11) years related expeience.
  • Candidate must be able to obtain Security+ certification (Active Security+ certification preferred)
  • Experience working with SharePoint Call tracking preferred
  • Experience providing helpdesk support for both server and desktop issues Required Clearance: A with the ability to obtain and maintain a Secret security clearance. A minimum of an Interim Secret will be required to begin work .
    
    My SAIC Benefits . - provided by Dice

Keywords: SAIC, Huntsville , Helpdesk Support, Other , Huntsville, Alabama