RMA Coordinator

Company: PDS Tech, Inc.
Location: Huntsville
Posted on: January 11, 2021

Job Description:

Under limited supervision, take ownership in assisting, educating and resolving RMA discrepancies forcustomers. Use tools and resources to answer questions, assist customers with their RMA requests as wellas research customer orders with a goal of providing one-call-resolution. Work with operationalstakeholders to assure service level performance goals are met or exceeded. Review planned activities toidentify and advise management on optimizing business processes. Use project management bestpractices to assist with managing project schedule, scope, resources, timeline and risk while strategicallyoptimizing spares inventory.Responsibilities:--- Must demonstrate excellent communication skills. Able to maintain a confident and helpfuldemeanor at all times.--- Facilitates process improvement discussions with management and project teams. Workcollaboratively to identify and analyze gaps between current processes and the desired state,designing new processes, identifying / developing process performance measures and executingthe transition to new processes.--- Assist management in the assessment of degree of risk impact, timeframe, and cost of reengineeringrequired to achieve the desired future state.--- Measure performance against process requirements, aligning improvement projects to closeperformance shortfalls.--- Monitor key RMA performance metrics and indicators to assure performance velocity. Collectsdata to perform root cause analysis of SLA shortfalls. Researches processes to aid in thetranslation of business objectives into functional requirements and solution(s) design.Requirements:--- Strong analytical skills with a demonstrated ability to extensively analyze processes andworkflow and to provide education of 'as is' and 'future' processes to user community.--- Excellent communication skills.--- Possess advanced level skills with MS Office programs.--- Establishes and promotes a work environment that supports quality and integrity.--- Proven multi-tasking and time management capabilities.PDS Tech, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.Founded in 1977, PDS Tech, Inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. We offer a full range of benefits including:* Health insurance* Paid holidays* Weekly payroll* Immediate 401(k) eligibility* Completion Bonuses* Training* Please note availability of benefits may vary by positionPDS specializes in Engineering and IT arenas including Aerospace, Defense, Electronics, Telecommunications, Automotive, and Energy just to name a few. Our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. To find out more about PDS, please visit www.pdstech.com$$$ PDS pays for referrals! $$$

Keywords: PDS Tech, Inc., Huntsville , RMA Coordinator, Other , Huntsville, Alabama