HuntsvilleRecruiter Since 2001
the smart solution for Huntsville jobs

Customer Advisor/ Service Consultant

Company: CarMax
Location: Huntsville
Posted on: January 12, 2021

Job Description:

7211 - Huntsville - 6364 University Dr NW, Huntsville, Alabama, 35806CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes. Principle Duties and Responsibilities: ? Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.? Assist Service/Customer Operators with incoming service calls when needed.? Accurately interview and document customer concerns.? Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).? Create repair orders, and route work to technicians or mechanical associates. ? Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.? Consult with customers regarding needed repairs. ? Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .? Close and invoice repair orders.? Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.? Collects service payments and manages cash including receiving and counting money.? Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ? Ensure all customer concerns are addressed and resolved in a timely manner.Job Specifications: Work requires ability to:? Demonstrate exceptional interpersonal, communication, and customer service skills. ? Demonstrate exceptional telephone etiquette and active listening skills. ? Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.? Meet or exceed CarMax guidelines for customer satisfaction. ? Read, interpret and transcribe data in order to maintain accurate records.? Intermediate computer skills, including spreadsheet knowledge.? Successfully work with associates in other departments within the store.? Perform multiple duties in a high-energy, fast-paced working environment.? Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.? Stay current in CarMax provided training in all areas of the Service process.Working Conditions: ? Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.? Requires walking or standing for extended periods of time.? Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.? Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.? Adhere to all CarMax policies including, but not limited to: Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policiesAbout CarMaxCarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking--around the way cars are bought and sold--has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.Our--amazing team of more than 25,000 associates work together to deliver iconic customer experiences.--Along the way,--we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are--one of the FORTUNE 100 Best Companies to Work For--.CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Keywords: CarMax, Huntsville , Customer Advisor/ Service Consultant, Other , Huntsville, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Loan Underwriter
Description: Job Description Join a reputable mortgage company that offers a direct hire,
Company: Caliber Home Loans
Location: Smyrna
Posted on: 01/21/2021

Earn more this Winter, deliver with Uber Eats
Description: Job DescriptionDeliver with Uber. Earn on your schedule. Work on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends it's up to you. Earn Good Money. You'll
Company: Uber Eats
Location: Franklin
Posted on: 01/21/2021

Remote Work-From-Home Independent Contractor - Call Center Representative
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual services (more...)
Company: Liveops
Location: Decatur
Posted on: 01/21/2021


Addus: Home Care Aide
Description: Job DescriptionAddus
Company: Addus
Location: Cleveland
Posted on: 01/21/2021

Loan Underwriter
Description: Join a reputable mortgage company that offers a direct hire, six-figure income opportunity with
Company: Caliber Home Loans
Location: Smyrna
Posted on: 01/21/2021

Team Lead
Description: 1st and 3rd shift available This company is seeking talented, hardworking and ambitious individuals for their Spring Hill, Ten nessee location. Advancement opportunities are available and merit-based (more...)
Company: Express Employment Professionals
Location: Franklin
Posted on: 01/21/2021

High Demand For Quality Roofers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Decatur
Posted on: 01/21/2021

CDL A Dedicated Team Truck Drivers
Description: Carter Express is now hiring CDL A Team Truck Drivers out of our Huntsville, AL location Until January 31, 2021, join Carter Express
Company: Carter Express
Location: Decatur
Posted on: 01/21/2021

Remote Work-From-Home Independent Contractor - Call Center Representat
Description: We got what you want, you got what we need Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.Our well-known clients are seeking Independent Contractors to provide virtual (more...)
Company: Liveops
Location: Franklin
Posted on: 01/21/2021

Parts Delivery
Description: Our Parts Delivery drivers provide excellent customer service through the safe and efficient delivery of parts and products to our professional customers using
Company: O'Reilly Auto Parts
Location: Smyrna
Posted on: 01/21/2021

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Huntsville RSS job feeds