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Patient Access Representative- System Wide

Company: Bradford Health Services, Inc.
Location: Huntsville
Posted on: September 4, 2020

Job Description:

Position Title: Patient Access RepresentativeDepartment: IntakeReports To: Access Team DirectorSupervises: N/AEntry Level Qualifications:College education desired. Bachelor's degree preferred. Must answer incoming calls and incoming emails from individuals needing information or help with alcoholism and drug addiction. Must provide excellent customer service experiences. Once trained must be knowledgeable about alcoholism and drug addiction, Bradford's services and locations and proper routing of calls to appropriate staff. Must follow up on calls as necessary and document all call information according to standard operating procedures. Must be proficient using a computer and have enhanced knowledge of the Microsoft Office Suite. Must possess excellent communication skills. Must have one year experience in a Call Center or customer service environment.1. Must have valid State Driver's license and a safe driving record.2. Must have reliable transportation.3. Must be able to lift frequently.4. Must be able to frequently walk.5. Must be able to sit for approximately 7 hours per 8 hour shift6. Must be able to see 20/40 corrected in each eye and have good hearing (hearing aide accepted)7. If recovering, one year of continuous verifiable sobriety.General Responsibilities:Responsibilities include answering emails or telephone calls from potential patients, family members, and referral sources or concerned others. Duties include bonding with callers and those seeking assistance via the Internet or by telephone. Must establish the need of the individual and direct people to the most appropriate location or person to assist them. Must do so in a timely and efficient manner.Know and abide by the general provisions of 42 CFR Part 2, "Confidentiality of Alcohol and Drug Abuse Patient Records"; and 45 CFR "Health Insurance Portability and Accountability Act." This position has unrestricted access to patient identifying information and patient health information.Essential Functions:1. Must exhibit high energy level and convey care and empathy while answering calls and interacting via emails.2. Ability to work in a fast paced environment efficiently and effectively.3. Must enter new potential patients into the system and correctly and timely route the data where it should go.4. Works in a cooperative manner and maintains open communication with supervisors, co-workers, contract units and referral sources.5. Must possess good listening, data entry and typing skills.6. Must be able to accurately discuss all services Bradford provides.7. Ability to identify and escalate priority issues.8. Regular attendance, consistently punctual and dependable for all scheduled shifts.9. Displays a willingness to be flexible with daily schedule.10. Must be able to work in a constant state of alertness as to perform the job in a safe manner.11. Performs other duties as assigned.____________________________________________ __________________Employee Printed Name Date____________________________________________Employee SignatureRevised 8/2020

Keywords: Bradford Health Services, Inc., Huntsville , Patient Access Representative- System Wide, Other , Huntsville, Alabama

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