Business Account Executive

Company: WOW! Internet Cable Phone
Location: Huntsville
Posted on: September 4, 2020

Job Description:

Job Description: pbuSummary:/u/b/ppResponsible for managing and growing WOW's existing customer base including complex coax accounts and transactional fiber accounts up to but not limited to $7,500 per month in billing./pp/ppbuDuties and Responsibilities:/u/b/ppEssential duties and responsibilities include but are not limited to those listed below:/pul liRenew customer contracts to protect and grow existing revenue streams/li liMaintain regular account contact to ensure positioning and alignment of WOW! Business Services with assigned accounts/li liMay be responsible or assigned to work with indirect customers' accounts/li liInitiate and assist in delivering proposed solutions to meet the needs of the assigned customers as it relates to Voice, Data, or other Business Services products such as Data Center products and hosted voice services/li liMaintain customer satisfaction and serve as the primary escalation point for any customer issues that arise/li liManage, cultivate, and execute the delivery of sales and services to accounts in the WOW! markets/li liPerform comprehensive quarterly customer review meetings to ensure a high level of customer experience/li liIntroduce new WOW! products and services to existing customer accounts/li liWork effectively with the Network Operations Center (NOC) and identify why issues occurred, and communicate our game plan on the solution to fix the issue with the customer/li liAs other duties are assigned/li/ulp/ppbuQualifications:/u/b/pul liBachelor's Degree or 3-5 years equivalent job experience in the telecommunications industry with 1-3 years of successful sales experience/li liAbility to create relationships with internal and external customers/li liExcellent verbal and written communication skills/li liMust be able to present effectively in front of groups both technically and non-technically oriented/li liMust be self-motivated and results-driven, as demonstrated by previous work experience/li liMust possess the ability to analyze and solve problems arising through customer interaction/li liMust possess ability to operate in a team environment/li liProficiency with Microsoft and G Suite products/li liExperience desired in Saleforce.com/li liExperience desired in billing software systems/li/ulp/ppbiWOW! is an Equal Opportunity Employer/Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Religion/Gender Identity employer/i/b/pp/pp/ppbiWOW! is an Equal Opportunity spanEmployer/Minorities/Women/Protected/span spanVeterans/Disabled/Sexual/span Orientation/Gender Identity employer/i/b/p

Keywords: WOW! Internet Cable Phone, Huntsville , Business Account Executive, Other , Huntsville, Alabama