HuntsvilleRecruiter Since 2001
the smart solution for Huntsville jobs

Field Tech Associate

Company: NTT DATA
Location: Huntsville
Posted on: January 17, 2020

Job Description:

Job Title: Field Tech Associate Job Location: Huntsville AL Duration: 12 months The Field Tech Associate will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering world class customer service. Primary Responsibilities will include: Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. Assists customers by diagnosing problems and providing resolutions for technical and service issues. Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Focuses on delivering a positive customer experience according to NTT Data standards. Monitors and tracks issues to ensure accurate resolution. Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications. They will own the issue and engage/collaborate with multiple resources. Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed. Works closely with manager to communicate any employee issues, and have the manager deal with them directly. Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner. Requirements: 2-3 years of relevant experience or equivalent combination of education and work experience Strong ability to develop business relationships and communicate effectively with the user community Strong troubleshooting skills Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems Preferences: MCP Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, Magic, etc.) A Certification

Keywords: NTT DATA, Huntsville , Field Tech Associate, Other , Huntsville, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


94E Radio and Communications Security Repairer
Description: It's extremely important that Army National Guard communications don't fall into the wrong hands. As the Radio and Communications Security Repairer, you will maintain the equipment and systems that ensure (more...)
Company: Army National Guard
Location: Birmingham
Posted on: 01/25/2020

94R Avionics and Survivability Equipment Repairer
Description: Avionics and Survivability Equipment Repairers are essential members of the communications maintenance team, tasked with keeping the lines of communication open. In this specialty, you will be responsible (more...)
Company: Army National Guard
Location: Birmingham
Posted on: 01/25/2020

Shipt Shopper
Description: Earn a 350 bonus Become an approved shopper and deliver 35 orders on time, with no promo pay within the first month to qualify. Shipt is a membership-based marketplace that helps people get the things (more...)
Company: Shipt
Location: Birmingham
Posted on: 01/25/2020


Sterile Processing Technicians - St. Vincent's East - Evenings
Description: We Are Hiring br br We are HiringJoin our family of dedicated, highly skilled Sterile Processing Technicians at St. Vincent's East in Trussville. We work together as a team and care for each other (more...)
Company: Ascension, B82
Location: Birmingham
Posted on: 01/25/2020

Licensed Practical Nurse (LPN)
Description: How to Maximize your opportunity to do rewarding work, your future leadership potential, and your career growth Join an Industry Leader Become one, too Octapharma Plasma offers professional (more...)
Company: Octapharma Plasma, Inc.
Location: Birmingham
Posted on: 01/25/2020

Geologist-Birmingham, AL New
Description: Employer Golder Location BIRMINGHAM,AL Ref Starts Jan 19, 2020 Closes Feb 18, 2020 Job Category Banking Financial Services Job Type Permanent At Golder, we thrive on challenges. Golder is not just a (more...)
Company: Golder
Location: Birmingham
Posted on: 01/25/2020

Licensed Practical Nurse (LPN) - Bilingual Spanish
Description: Are you passionate about caring for others, and truly making a difference Then we have a job for you Our donor center is in need of a compassionate and highly professional Licensed Practical Nurse (more...)
Company: Octapharma Plasma, Inc.
Location: Birmingham
Posted on: 01/25/2020

Acute and Chronic Kidney Injury
Description: Date Posted January 20, 2020 Category Postdoctoral-Medical Employment Type Full-time Application Deadline Open until filled D- Acute and Chronic Kidney Injury Mentors: James F. George, Ph.D., Professor, (more...)
Company: University of Alabama at Birmingham
Location: Birmingham
Posted on: 01/25/2020

Accounts Receivable Clerk
Description: Accounts Receivable Clerkjob details: ul li location:Birmingham, AL li salary: 15 - 18 per hour li date posted:Friday, January 17, 2020 li experience:Experienced li job type:Temp to Perm (more...)
Company: Randstad
Location: Birmingham
Posted on: 01/25/2020

92F Petroleum Supply Specialist
Description: Fuel is one of the most vital components of the Army National Guard. It's what keeps Soldiers pushing onward, and as a Petroleum Supply Specialist, you'll make sure they'll never run out. In this position, (more...)
Company: Army National Guard
Location: Birmingham
Posted on: 01/25/2020

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Huntsville RSS job feeds