Softlines Team Lead
Company: Bass Pro Shops
Posted on: December 6, 2019
Under the supervision of the Group Sales or Department Manager
gives daily direction to the associates in one of the departments
within the store, to include: merchandise presentation, inventory
control, pricing, sales enhancements, stocking and customer service
activities. Position_Responsibility Supports GSM / DM in
achievement of Departmental Sales, Gross Margin, Inventory
Shrinkage and Payroll Goals. Provide daily direction to the
associates within the department. Prepare to-do / Task lists.
Execute all merchandising directives .i.e. Top 25 list , E Savings
items, etc. & maintain all plan-o-grams as set by the Corporate
Office. Insure a pleasant and productive shopping experience for
all customers. Assist the GSM / DM and Human Resources Manager to
staff the department with service oriented associates; participates
in interviewing and makes recommendations for selection;
coordinates training; consults with GSM and gives input on
preparation of performance appraisals; prepares weekly work
schedules; coaches and motivates associates to promote positive
customer relations and a productive team-oriented work environment.
Resolves customer and associate opportunities with GSM / DM and HR
Manager. Maintains a high level of personal Customer Service;
achieves better than Company average customer service results
(surveys, secret shops, etc.). Remains Product expert through
ongoing product knowledge training; conducts product demos to
entire staff. Assists the GSM / DM with: coordination of all
Special Events ; maintenance of pricing and UPC integrity;
determining proper assortments; accuracy of inventory; proper
display, signing and pricing of all advertised items. Assists the
GSM / DM in carrying out Supervisory responsibilities in accordance
with the Company s policies and applicable laws, including:
interviewing, training, planning, assigning and directing work,
measuring and evaluating performance, addressing complaints and
resolving problems, maintaining a positive, harassment free working
environment for all associates Provide a legendary experience for
every customer, every time by assisting customers in making buying
decisions by: * identifying and evaluating customers' needs *
making product recommendations based off of this analysis *
promoting programs including, but not limited to CLUB Membership,
VOC and In-Store Pick-up Education_And/or_Experience 2-4 years in
Retail Sales / Supervision experience is a plus
Mathematical_Skills_/_Reasoning_Ability Ability to calculate
figures and amounts such as discounts, commissions and percentages.
Communication_Skills Ability to read and analyze certain reports.
Ability to effectively present information and respond to questions
from Managers, associates, customers and the general public.
Ability to conduct meetings and presentations to groups.
Other_Knowledge,_Skills_And_Abilities Proficiency with PC-based
word processing, spreadsheets, data based management and electronic
point of sale and inventory management systems. Demonstrated strong
interpersonal skills. Ability to establish and maintain effective
working relationships with co-workers, associates, customers and
with the Corporate Staff.
Keywords: Bass Pro Shops, Huntsville , Softlines Team Lead, Other , Huntsville, Alabama
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