HuntsvilleRecruiter Since 2001
the smart solution for Huntsville jobs

Customer Service Position Available

Company: Alorica
Location: Huntsville
Posted on: December 5, 2019

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing ? make lives better, one interaction at a time. We?re a global leader in customer service and experience, serving the world?s biggest brands with tens of thousands of employees in hundreds of locations around the globe.?JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You?re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. ?KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary?WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much ? that?s why we?re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better?one interaction at a time. And to do that, we need the very best people to join us. ?But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Retirement planning options (401(k))
    • Employee discounts through client programsWorking at Alorica means potentially having the freedom to explore all kinds of career options ? from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed ? because when you?re at your best, that?s when we?re at our best.?So what do you say? Ready to take the next step? ??JOB REQUIREMENTSMinimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual (English/Spanish) requiredKnowledge, Skills and Abilities:
        • Stellar customer service skills ? and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitudeWORKING CONDITIONSWork Environment
          • A climate controlled, contact center environment ? filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systemsPhysical DemandsConstant sedentary work. You?ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.?DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.?TAKE THE NEXT STEPLet?s make lives better. Let?s defy the status quo. And let?s go beyond thinking outside the box ? and decide to obliterate the box instead.You ready? Let?s do this.?About Alorica:?Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Huntsville , Customer Service Position Available, Other , Huntsville, Alabama

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Class A CDL - Over-the-Road (OTR) Tanker Truck Driver
Description: Over-the-Road OTR Tanker truck drivers at Schneider travel the country and specialize in the safe transfer of bulk liquid chemicals - 2/3 of them non-hazardous. OTR Tanker truckers earn up to 0.53 (more...)
Company: Schneider National
Location: Cleveland
Posted on: 12/14/2019

DIESEL MECHANIC JOB NO CDL-A REQUIRED!
Description: HEAVY DUTY TRUCK MECHANIC - AUTO HAUL COMPANYHansen Adkins Auto Transport, a growing and stable transportation company, is currently seeking for a Heavy Truck Equipment Mechanic for our facility located (more...)
Company: Hansen & Adkins Auto Transport
Location: Smyrna
Posted on: 12/14/2019

CDL Class A Driver - $7,500 Sign-ON (Smyrna)
Description: La Vergne, TN CDL Class A Driver - 7,500 Sign-On - La Vergne, TNMcLane Grocery Delivery Drivers transport grocery and foodservice supplies to convenience
Company: McLane Company
Location: Smyrna
Posted on: 12/14/2019


CDL-A Lease Purchase Truck Driver - *$2500 SIGN ON BONUS* Take Home $1200-$1700 or More a Week!
Description: CALL TO TALK TO A RECRUITER TODAY 888 893-5464 Have you ever dreamed of owning your truck and being your boss Come experience the many reasons why Western Express is the best place to realize those (more...)
Company: Western Express
Location: Cleveland
Posted on: 12/14/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Decatur
Posted on: 12/14/2019

Now Hiring: (PT) Few Minutes Gets You $300 For Questionnaire
Description: 1 Enter Email 2
Company: Part-Time-Cash
Location: Cleveland
Posted on: 12/14/2019

Chaplain Assistant (56M)
Description: 56M Chaplain Assistant Job ID: 1159910 Job Views: 134 Location: DECATUR, Alabama, United States ZIP Code: 35601 Job Category: Admin and Relations Posted: 12.06.2019 Age Requirements: Must be between the (more...)
Company: Army National Guard
Location: Decatur
Posted on: 12/14/2019

Power-Generation Equipment Repairer (91D)
Description: 91D Power-Generation Equipment Repairer Job ID: 1167596 Job Views: 24 Location: CLEVELAND, Tennessee, United States ZIP Code: 37323 Job Category: Mechanic and Maintenance Posted: 12.06.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Cleveland
Posted on: 12/14/2019

Class A CDL SOUTHEAST REGIONAL Truck Driver
Description: driver regional trucks trucking This SOUTH EAST regional driving position features unlimited miles weekly with running only 5 STATES AL, NC, SC, GA, and FL dry van freight. If you want to hit the open (more...)
Company: Carroll Fulmer Logistics
Location: Decatur
Posted on: 12/14/2019

Shopper Help others and earn up to $22 an hour
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: Smyrna
Posted on: 12/14/2019

Log In or Create An Account

Get the latest Alabama jobs by following @recnetAL on Twitter!

Huntsville RSS job feeds