Retail Crime Investigator
Company: SpartanNash
Location: Madison
Posted on: November 30, 2025
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Job Description:
Job Description At SpartanNash, we deliver the ingredients for a
better life through customer-focused innovation. We do this for our
supply chain customers and U.S. military commissaries, retail store
guests and, most importantly, our Associates. In fact, we see a day
when each will say, “I can’t live without them.” Our SpartanNash
family of Associates is 20,000 strong, ranging from bakery managers
to order selectors; from IT developers to vice presidents of
finance; from HR Business Partners to export specialists. Each of
them plays an integral role in SpartanNash’s People First culture,
Operational Excellence and Insights that Drive Solutions. Ready to
contribute to the success of our food solutions company? Apply now!
Location: 726 N. Midvale Blvd - Madison, Wisconsin 53705 Job
Description: Position Summary: This role is responsible to monitor
customer and associate activity in assigned store for potential
theft and prevent loss of company asset; support asset protection
team with initiatives to minimize shrinkage. Monitor cameras and
other surveillance equipment in accordance with company policy and
procedure to identify and detect suspicious activity; communicate
potential shrink and security issue/risk to supervisor or store
management. Here’s what you’ll do: Responsible to monitor customers
and associates while undercover in assigned store for potential
theft and prevent loss of company property and asset while
maintaining a safe business environment. Identify shrink prevention
opportunities, detect and apprehend suspected shoplifters, collect
necessary evidence and document the incident to prepare a detailed
investigation report that can be used as evidence in a court of
law, if necessary. Monitor cameras and other surveillance equipment
for potential theft and prevent loss of company assets by watching
for irregular or unusual activities (i.e., security breach or
violation) that may create security concerns. Communicate potential
shrink and security issues or risks to supervisor or store
management. Investigate suspicious activity and effectively
communicate with suspected shoplifters; maintain effective working
relationship with local authorities, law enforcement officials and
store management. Adhere to established company ethical standards
and apprehension guidelines/policy in all surveillance and
apprehension activity. Maintain strict confidentiality of all
investigation related information. Provide testimony in court on
cases, as required by law enforcement officers or court
representatives. Assist in training and promoting awareness in
various areas of operations and shrink control. Assist asset
protection team with internal and external investigation as
directed. Additional responsibilities may be assigned as needed.
Here’s what you’ll need: High School Graduate (Required). One year
experience in loss prevention or related area preferred. Good
Written and verbal communication skills. Good organizational,
attention to detail, analytical and problem-solving skills. Strong
report writing skills; ability to write clear, concise and
non-biased reports. Working knowledge of operating cameras and
other surveillance equipment, and how chain of evidence is
maintained. Familiar with state laws and statutes related to the
crime of shoplifting and apprehensions. Proficiency in MS Office
(Word and Excel). Ability to travel to multiple store locations as
needed. As part of our People First culture, SpartanNash is proud
to offer a robust and competitive Total Rewards benefits package.
SpartanNash is an Equal Opportunity Employer that invests in
Associate development, recognizes and celebrates success, fosters
two-way communication, and promotes a sense of belonging. We are
committed to providing equal employment opportunities to all
individuals, including those with disabilities and Veterans. We are
not able to sponsor work visas for this position.
Keywords: SpartanNash, Huntsville , Retail Crime Investigator, Legal , Madison, Alabama
