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Information Technology (IT) Help Desk IV

Company: Kratos Defense & Security Solutions
Location: Huntsville
Posted on: October 11, 2019

Job Description:

Job Tracking ID: 85347-280472
Location: Huntsville , AL
Job Type: Full-Time/RegularDate Updated: October 01, 2019
Job Description:GENERAL JOB SUMMARY:

Provide on-site desktop support for customers of Network Enterprise Center - Redstone (NEC-R). Resolve customer service request for various problems to include desktop network connectivity, desktop configuration, email, login and passwords, CAC/PKI and application support. Processes a range of scheduled routines in addition to the operating system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Field Service Technician and Desktop Support Technician may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.



ESSENTIAL JOB FUNCTIONS:

Provide desktop assistance at the customers workstation or location
Escalate unresolved issues to next level support
Document unresolved issues with clear detail and initial steps taken for resolution
Provide printer, plotter, scanner, and digital sender support; installation and configuration of new hardware, repairing connectivity problems on existing hardware, and troubleshooting configuration issues
Provide support for IPhone and other mobile messaging technology; resetting passwords, reactivation an troubleshooting user issues



Experience and Skills: KNOWLEDGE, SKILLS & ABILITIES:

Required-

Excellent written and verbal communication
Customer Service
Familiarity with Remedy trouble ticketing
Experience with multiple printer, plotter, copier, and digital sender platforms
Thorough Familiarity with Windows 10 operating system
Working knowledge of Microsoft Active Directory





EDUCATION AND EXPERIENCE:

Minimum 5 years experience on a technical service desk or a Bachelor's Degree in a Computer related field
CompTIA A+ Security
Must possess and maintain an IAT-I level certification
Active SECRET Security clearance is required


Additional Information: Job Level: Mid Career (2+ years)
Number of Openings: 3
Years of Experience: At least 3 Years
Level of Education: High School/GED
Salary:
Starting Date : ASAP

Keywords: Kratos Defense & Security Solutions, Huntsville , Information Technology (IT) Help Desk IV, IT / Software / Systems , Huntsville, Alabama

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