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Content Developer

Company: LG Electronics Alabama Inc.
Location: Huntsville
Posted on: January 16, 2022

Job Description:

Company:LG Electronics Alabama Inc. (LGEAI) - ServiceJob Function:Customer ServiceAt LG, innovation is the foundation of everything we do. We make products and services that make lives better, easier and happier through increased functionality and fun. Put simply, we make "Life Good" - from home appliances, consumer electronics, vehicle components and mobile communications to business innovations in digital signage, air conditioning, solar and LED lighting.We are currently seeking our newest innovator to join our dynamic team as a Content Developer on the Customer Service Team!POSITION SUMMARY:LG Electronics is seeking a Content Developer to create and maintain web-based product support content display on to assist customers in product troubleshooting, maintenance, and general operations. Candidates must possess keen technical communication skills which required to verbalize and present visually appealing and useful content to educate customers and answer product-specific questions. Experience using web content development tools is essential.KEY RESPONSIBILITIES

  • Responsible for creating, maintaining, and updating LG product support content on global content databases.
  • Develop Help Library content (articles, images, diagrams, flow-charts) that explains installation, operation, product care, preventative maintenance, troubleshooting steps, and frequently asked questions.
  • Coordinate new content development requirements for new products pre-launch. Add or modify content for post-launch based on customer support insight analysis.
  • Use of SCS as the content management & publishing tool. HTML development using web development tools (Dreamweaver). Photoshop knowledge desired.
  • Continuously update knowledge and understanding of new LG products and technology.
  • Maintain relationship with product managers and development teams to obtain reference materials and resources to create content.
  • Self-manage content development process to meet scheduled publishing deadlines.
  • Take initiative to reach out to various organizations in support and marketing for information sharing and collaboration on content.EDUCATION/EXPERIENCE:
    • Bachelor's degree in business related field.
    • 3 years' experience in customer service, product training, web content development, or technical writing.
    • Knowledge of HTML and use of development applications like Dreamweaver. Adobe Web Creative suite a plus.
    • Excellent oral, written, and presentation skills. Must be well organized to manage several projects at once. Proficient in Microsoft Office Work, Excel, and PowerPoint.
    • The ability to explain technical concepts in a readily understandable way to inexperienced and/or non-technical persons.
    • This position is located onsite in Huntsville, AL
      LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.

Keywords: LG Electronics Alabama Inc., Huntsville , Content Developer, IT / Software / Systems , Huntsville, Alabama

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