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Remedy Senior Application Developer

Company: CALIBRE Systems, Inc.
Location: Huntsville
Posted on: November 22, 2021

Job Description:

CALIBRE Systems Inc, an employee owned Management Consulting and Digital Transformation company, is looking for aRemedy ITSM 20.02 Application Administrator/Developer to support our client at the Logistics Data Analyst Center in Huntsville, Alabama. The Remedy Application Admin/Developer will work closely with the LDAC Team to execute the follow tasks: Under general supervision, the Remedy Application Administrator will execute the following tasks: Maintain the BMC Remedy ITSM Incident Management application Provide day-to-day Remedy Incident Management end user and maintenance support, troubleshooting/debugging, solution research, performance monitoring, and error identification/remediation Create accounts, support groups, and Product Categories according to internal change processes Provide dashboards and reports for operations and performance tracking Work with LDAC team to design workflows to improve operating efficiency Apply customizations as needed to support client workflows Coordinate with vendor as needed to resolve escalated issues Develop and maintain internal end-user documentation and training materials Maintain system compliance with DoD security requirements Install, patch, and upgrade Remedy ITSM, JRE, Apache Tomcat, and SSL certificates as needed Review server and application logs Monitor status, health, and performance to avoid problems with system reliability and throughput Administer Remedy SSO Coordinate with OS, database, and fellow application administrators to resolve problems and plan maintenance actions Required Skills At least 3 years experience in Remedy administration Must have an active Secret Clearance Must have a Security+ CE Certificate Demonstrated functional knowledge of BMC Remedy ITSM modules and processes Understanding of the interdependencies across ITSM components to support possible future implementation of Change and Service Request Management Familiar with Redhat Linux (version 7 preferred), Java (version 8 preferred), and Apache Tomcat (version 9 preferred) Familiar with Oracle Database (19c preferred) PREFERRED BMC IT Service Management certification Knowledge of Service Desk operations Required Experience Masters degree plus 10 years experience or an Bachelors degree plus 12 years of experience. CALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at . Come join our dynamic team. #CALIBRECareers

Keywords: CALIBRE Systems, Inc., Huntsville , Remedy Senior Application Developer, IT / Software / Systems , Huntsville, Alabama

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