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Help Desk -Tier One

Company: Bespoke Technologies, LLC
Location: Huntsville
Posted on: March 28, 2020

Job Description:

This position will support the IT Solutions Center Help Desk. The immediate request is for analysts to provide technical telephone support for long term healthcare accounts comprised of nationwide skilled nursing and assisted living type facilities. The candidate(s) will support all day-to-day Help Desk related activities for the client. The candidate(s) will interface directly with the client in resolving complexed scheduling related application. The candidate will work daily on-site with the client in Toledo, Ohio This position will require the candidate to provide technical support to include, but not limited to, the following areas Kronos application Optima application Point Click Care application Databasics application Epic Application Service Now Siebel Supporting a Virtual Environment. Various other health care applications. Windows 10 operating systems All Microsoft products Candidate(s) shall stay informed of all changes to the operating systems or software programs that affect clients. Candidate(s) will be required to provide technical support for 30 to 40 calls per day. In addition, the candidate(s) must maintain records of correspondence received and responded to. Previous technical experience in an enterprise level environment is highly desired. Candidate(s) must possess the following excellent communication skills, both written and verbal above average ability to interpret, analyze, troubleshoot and resolve technical problems must be decisive, conscientious and interact well in a team environment have a strong desire to learn and ability to follow policies and procedures must have a strong working knowledge of and experience with computer hardware, software and peripheral devices in a diverse environment Preferred Education and Experience Associate degree in a Technical or Computer Discipline or related field 3-4 years of experience with Enterprise level Help Desk Knowledge of healthcare environment Onsite Support Desired SkillsCertifications Windows 10 operating systems Certification(s) preferred but not mandatory CompTIA Security+, MCITP (Enterprise Desktop Support Technician), A+, HDI Desktop Support Technician Additional Requirements 247 coverage is required, must be willing to work afterhours and Holidays

Keywords: Bespoke Technologies, LLC, Huntsville , Help Desk -Tier One, IT / Software / Systems , Huntsville, Alabama

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