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Customer Support Advisor (SatCom Trainer)

Company: Cubic Corporation
Location: Huntsville
Posted on: October 12, 2019

Job Description:

BUSINESS UNIT:

Cubic Mission Solutions

COMPANY DETAILS:

Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the leading provider of realistic combat training systems, secure communications and networking and highly specialized support services for military and security forces of the U.S. and allied nations. If you have an entrepreneurial spirit and thrive in an innovative environment, we want to talk to you about your next role at Cubic! We are seeking employees inspired by technology, and motivated by the rewards of hard work, commitment, teamwork, quality, integrity, and respect. We invite you to explore opportunities with Cubic.

JOB DETAILS:

JOB SUMMARY: Serve as main customer contact at customer sites and support all requirements and requests from the customer. Work autonomously as part of the Support Services team to ensure customer success, provide training and troubleshooting, encourage follow-on sales, and maintain effective customer relationships. This position typically works under general supervision and direction. Incumbents of this position will regularly exercise discretionary and substantial decision-making authority.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

* Support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers

* Travel to customer sites

* to support new customer deliveries and conduct new operator training

* to verify operator proficiency, provide retraining, and identify additional equipment sale opportunities

* Provide basic training to personnel to ensure employees have product knowledge commensurate with job responsibilities

* Performs field troubleshooting, diagnostics, rework and retrofit of electronics hardware and software subassemblies as required in training situations

* Maintain customer tracking program to maximize use of account metrics

* Participate in scheduled meetings with leadership and travel to headquarters as required to maintain effective relationships

* Assists in developing roadmaps for future product offerings, collecting customer needs for catalog product improvements

* Maintains customer tracking program to maximize use of account metrics

* Assists in the training of Associate CSRs

MINIMUM JOB REQUIREMENTS:

Four year college degree in Business, Marketing, or Engineering and two years related experience or equivalent combination of education and experience. Networking, and training experience required. Ability to obtain security clearance required. Military experience preferred. Excellent communication and presentation skills. Strong knowledge of basic network management. Hands-on experience with systems and networking equipment.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Cubic is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, We are committed to ensuring a workplace free of discrimination based on race, color, religion, age, disability, genetic information, sex, sexual orientation, gender identity, or national origin, military or veteran status, and any other basis protected by applicable law

Keywords: Cubic Corporation, Huntsville , Customer Support Advisor (SatCom Trainer), Human Resources , Huntsville, Alabama

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