Customer Support Advisor (SatCom Trainer)
Company: Cubic Corporation
Posted on: October 12, 2019
Cubic Mission Solutions
Cubic offers an opportunity to provide innovative technology for
government and commercial customers around the globe, helping to
solve their future problems today. We re the leading integrator of
payment and information technology and services for intelligent
travel solutions worldwide, and the leading provider of realistic
combat training systems, secure communications and networking and
highly specialized support services for military and security
forces of the U.S. and allied nations. If you have an
entrepreneurial spirit and thrive in an innovative environment, we
want to talk to you about your next role at Cubic! We are seeking
employees inspired by technology, and motivated by the rewards of
hard work, commitment, teamwork, quality, integrity, and respect.
We invite you to explore opportunities with Cubic.
JOB SUMMARY: Serve as main customer contact at customer sites and
support all requirements and requests from the customer. Work
autonomously as part of the Support Services team to ensure
customer success, provide training and troubleshooting, encourage
follow-on sales, and maintain effective customer relationships.
This position typically works under general supervision and
direction. Incumbents of this position will regularly exercise
discretionary and substantial decision-making authority.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
* Support demonstrations, trade shows, and other deployments to
reinforce customer relationships and identify potential new
* Travel to customer sites
* to support new customer deliveries and conduct new operator
* to verify operator proficiency, provide retraining, and identify
additional equipment sale opportunities
* Provide basic training to personnel to ensure employees have
product knowledge commensurate with job responsibilities
* Performs field troubleshooting, diagnostics, rework and retrofit
of electronics hardware and software subassemblies as required in
* Maintain customer tracking program to maximize use of account
* Participate in scheduled meetings with leadership and travel to
headquarters as required to maintain effective relationships
* Assists in developing roadmaps for future product offerings,
collecting customer needs for catalog product improvements
* Maintains customer tracking program to maximize use of account
* Assists in the training of Associate CSRs
MINIMUM JOB REQUIREMENTS:
Four year college degree in Business, Marketing, or Engineering and
two years related experience or equivalent combination of education
and experience. Networking, and training experience required.
Ability to obtain security clearance required. Military experience
preferred. Excellent communication and presentation skills. Strong
knowledge of basic network management. Hands-on experience with
systems and networking equipment.
The description provided above is not intended to be an exhaustive
list of all job duties, responsibilities and requirements. Duties,
responsibilities and requirements may change over time and
according to business need.
Cubic is committed to hiring and retaining a diverse workforce. We
are proud to be an Equal Opportunity/Affirmative Action-Employer,
We are committed to ensuring a workplace free of discrimination
based on race, color, religion, age, disability, genetic
information, sex, sexual orientation, gender identity, or national
origin, military or veteran status, and any other basis protected
by applicable law
Keywords: Cubic Corporation, Huntsville , Customer Support Advisor (SatCom Trainer), Human Resources , Huntsville, Alabama
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