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Operations Trainer

Company: ALORICA
Location: Huntsville
Posted on: April 8, 2021

Job Description:

GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYSupervises the daily activities of a team of associates. Accountable for employee development and productivity.JOB RESPONSIBILITIES* Lead, supervise and coordinate the daily operation of assigned teams* Supervises subordinate staff, including Interviewing, hiring, discipline, performance review, mentoring.* Monitors daily activities of associates to ensure desired productivity, quality and all departmental objectives are met.* Conducts trainer observations and monitors trainer and trainee performance.* Ensures training meets quality standards and expectations of client, center, and corporation.* Evaluates and delegates work assignments based on training needs and scope of work.* Makes recommendations to training agenda or curriculum, as necessary.* Maintains positive, consistent and effective communication with staff, peers and senior managementOTHER RELATED DUTIES* Other duties as assignedMinimum Education and Experience:* Possession of a High School Degree, GED or other equivalent education; Associates degree preferred* Two (2) years' experience in training and/or customer call center experienceKnowledge, Skills and Abilities:* Ability to communicate effectively both orally and in writing* Excellent listening skills* Demonstrated proficiency of presentation skills* Knowledge of Microsoft Word, Excel, and PowerPointWork Environment:* Constant work performed in a climate-controlled training/classroom environment* Some work performed on a call-center production floorPhysical Demands:* Frequent standing* Frequent sitting* Frequent use of handsEqual Opportunity Employer - Veterans/Disabled

Keywords: ALORICA, Huntsville , Operations Trainer, Human Resources , Huntsville, Alabama

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