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Customer Service Specialist (1350)

Company: Oral Arts Laboratory
Location: Huntsville
Posted on: May 11, 2024

Job Description:

Company name: Oral Arts Dental Lab

Shift: M-F 8a-5p

Position: Customer Service Specialist

Location: Huntsville, AL

Pay/Salary is based on relevant experience.

Oral Arts is a full-service family owned and operated dental laboratory. We manufacture dental prostheses, such as crowns, bridges, implants, dentures, partials, orthodontic appliances, etc. and have an immediate need for a Customer Service Specialist.

Benefits of being part of the Oral Arts Team:

Health, Dental, and Vision Insurance
Retirement plan with company match
Disability benefits
Life Insurance
PTO and Holiday pay
Opportunities for growth including paid continuing education, cross-training, and leadership roles.

Description of responsibilities include, but are not limited to:

Receive incoming customer phone calls related to scheduling, pricing, billing, payments, and logistics.
Receive calls from new customers for new doctor kits.
Corresponds with accounts via phone, email, and live chat.
Responsible for the daily call list of cases that need more time from the doctor.
Communicate customer issues/concerns to appropriate management in timely manner
Tech service (looking up information or answering questions internally from supervisors, expeditors, etc)
Responsible for monthly Excel data collection as well as Excel charts
Print all shade photos and attach each to the appropriate case
Issues credit slips
Take Credit Card payments
Scheduling Out of Lab custom shades
Back up for scheduling In-town and FedEx pickups
Place orders for products, supplies or parts w/ the appropriate depts.
Calls for cases not meeting due date, shades needed, photos and simple dentist requests.
Schedule newly logged in cases and Rescheduling late cases
Some Log In- (3M cases)
Corrects log-in errors
Works closely with techs, expeditors, supervisors, and shipping to ensure strong communication (such as special alerts)
Runs reports for supervisors as requested
Responsible for New Doctor calls and Reactivated Accounts
Other duties as assigned

Required experience:

High school diploma or equivalent required
Must have a minimum of 1 year of experience in a customer-focused position
Experience with computers, including Microsoft Word, Excel, and Outlook
Preference will be given to candidates with previous dental experience including experience as a dental assistant, laboratory technician, or prior job experience in a dental implant manufacture company

For information on Oral Arts, please visit our website at www.oralartsdental.com.

*With or without reasonable accommodation, the physical and mental requirements of this job include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time and may involve climbing stairs regularly.Additional physical requirements may include: Frequent lifting and/or moving up to 25 pounds and occasional lifting and/or moving up to 50 pounds. *

Oral Arts Dental Laboratory is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Oral Arts Laboratory, Huntsville , Customer Service Specialist (1350), Hospitality & Tourism , Huntsville, Alabama

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