Guest Services Associate - Admissions
Company: Hsvbg
Location: Huntsville
Posted on: May 27, 2023
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Job Description:
**Department:** Guest Services **Supervisor:** Director of Guest
Services **Supervises: A/A****FLSA Salary Classification:**
On-call/Seasonal, Non-exempt **Availability:** Position requires
regular weekday, evenings, and weekend hours, occasional holidays.
Hours may fluctuate based on the seasonal needs of the Garden.
**General Summary :**Provide a high level of customer service to
Garden visitors while assisting in the sales of admissions,
memberships, classes, and events. **Essential Duties:*** Become
familiar with and communicate the selling points of memberships,
classes, group tours, and events. * Provide excellent customer
service by welcoming customers, interacting with them at the front
desk, and answering questions about the Garden. Ring sales into
computer POS system. Process phone orders and special orders
according to established procedures. * Maintain the front desk with
appropriate supplies/forms. * Assist in the cleanliness of the
Atrium. * Reviewing/maintaining stock levels of collateral at the
kiosks while communicating to appropriate departments the needs. *
Assist in the sales of amenities from the gift shop such as
sunscreen, bug spray, etc * Open and close the desk by preparing
the POS terminals at the beginning of the day; prepare deposit
paperwork and balance the POS terminals at the end of the day
according to established procedures. * Participate in department
meetings. * Support Garden events by helping to set up and process
sales. * Other duties as assigned. **Qualifications:**High school
graduate required. 2+ years of retail or customer service
experience preferred. Strong interpersonal and communication skills
required. Experience utilizing POS software preferred. **Success
Factors:**Relate effectively with guests and staff, interpreting
the varying circumstances you will encounter while using your
experience and utilizing your best judgement to communicate
effectively. Willingness to learn about the Garden, its programs
and its mission and sharing your knowledge. **Physical Demands and
Work Environment:** The physical demands and work environment
characteristics described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform these essential
functions. * Physical Demands: Requires some physical activity:
limited lifting and carrying, climbing a step ladder, standing for
long periods of time. * Work Environment: Office and retail
environment. Work is performed primarily indoors. * Equipment:
General office equipment, point of sale (POS) system. *Job
descriptions are guidelines that attempt to characterize major
duties and responsibilities of employees, and are subject to change
as needs and programs change. At Huntsville Botanical Garden they
are considered neither inclusive nor exclusive. It is expected that
up to 20% of your duties may change annually* **Apply for Guest
Services Associate - Admissions**First name Last name Email address
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via SMS Address City State/Province Zip/Postal Code Yes No Please
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Highest level of education completed Military Experience Yes No
**Equal Employment Opportunity Information** (Completion is
voluntary) Huntsville Botanical Garden is proud to be an Equal
Employment Opportunity and Affirmative Action employer. All
employment decisions at Huntsville Botanical Garden are based on
business needs, job requirements and individual qualifications,
without regard to an applicants race, color, religion, sex, sexual
orientation, gender identity, national origin, disability status,
past or present military service, or any other characteristic
protected by law. The purpose of this Self-Identification Form is
to comply with federal government record-keeping and reporting
requirements, and to ensure equal employment opportunity at
Huntsville Botanical Garden. The data you provide on this form will
be kept confidential and used solely for analytical and reporting
requirement purposes. When reported, data will not identify any
specific individuals. Moreover, this information will be kept
separate from your application.Completion of this form is
**optional and voluntary** and your refusal to provide it will not
subject you to any adverse treatment.**Veteran status**Huntsville
Botanical Garden is subject to the Vietnam Era Veterans
Readjustment Assistance Act of 1975, as amended by the Jobs for
Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires
Government contractors to take affirmative action to employ and
advance in employment veterans in the following classifications.A
disabled veteran is one of the following: A veteran of the U.S.
military, ground, naval or air service who is entitled to
compensation (or who but for the receipt of military retired pay
would be entitled to compensation) under laws administered by the
Secretary of Veterans Affairs or a person who was discharged or
released from active duty because of a service-connected
disability.A recently-separated veteran means any veteran during
the three-year period beginning on the date of such veterans
discharge or release from active duty in the U.S. military, ground,
naval or air service.An active duty wartime or campaign badge
veteran means a veteran who served on active duty in the U.S.
military, ground, naval or air service during a war, or in a
campaign or expedition for which a campaign badge has been
authorized under the laws administered by the Department of
Defense.An Armed forces service medal veteran means a veteran who,
while serving on active duty in the U.S. military, ground, naval or
air service, participated in a United States military operation for
which an Armed Forces service medal was awarded pursuant to
Executive Order 12985.Signature and VerificationI certify that
answers given herein are true, accurate, and complete to the best
of my knowledge. I authorize investigation into all statements I
have made on this Form as may be necessary for reaching an
employment decision. In the event I am employed, I understand that
any false or misleading information I knowingly provided herein or
in subsequent interviews may result in discharge and/or legal
action. I understand that this Career History Form is not the sole
basis from which a hiring decision has been made, and understand
that this Form will be used in conjunction with a series of
interviews and assessments to determine my suitability for the role
to which I am applying.Full Name Date: 2/21/2022
Keywords: Hsvbg, Huntsville , Guest Services Associate - Admissions, Hospitality & Tourism , Huntsville, Alabama
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