Company: WAC Enterprises, Inc.
Posted on: August 5, 2022
The Shift Leader supports the store management teams daily
operations of a Krystal restaurant in support of the Brand Vision,
Mission and Promise while role modeling Krystals Core Values. The
Shift Leader works with other members of the management team in
ensuring the compliance with company standards in all areas of
operations to include product preparation and delivery, customer
service, facilities maintenance, and financial accountability. This
role accomplishes these objectives by assisting the management team
in actively selecting, training and coaching the A+ talent to
achieve key results in People, Customer, Sales and Profit.
Essential Duties and Responsibilities:
Demonstrate the Krystal Core Values while assisting the management
team in building high performing employees when training, retaining
and recognizing A+ talent utilizing Krystals tools and
Partners with the management team to execute the Performance
Management process consistently to ensure employees are set up for
success and held accountable.
Drives customer-focused culture by serving as a role model in
resolving customer issues and partnering with the management team
to train employees to meet or exceed customer service
Coaches, drive excellence, recognize and hold their shift
accountable around core operational procedures through the use of
the OSM and Company systems.
Ensures that food safety standards are met through direct
observation while running their shifts.
Partners with the management team to ensure that restaurant level
plan and marketing initiatives are in place and being
Executes cash/security, inventory, labor and food control
procedures during their shift and takes appropriate actions to
identify and close gaps.
*The above cited duties and responsibilities describe the general
nature and level of work performed by people assigned to the job.
They are not intended to be an exhaustive list of all the duties
and responsibilities that an incumbent may be expected or asked to
Education and Experience Requirements:
Must be at least 18 years of age.
ServSafe certification a plus.
High School Diploma or GED preferred with one (1) or more years of
restaurant management experience.
Systems & Software proficient level knowledge of Microsoft Office
Must be able to work a flexible schedule including days, nights,
overnight, & weekends.
May be required to travel to other locations, e.g. other stores,
bank, meetings as business dictates
Customer Focused- Recognizes the guest as the primary focus and
acts accordingly; sets a high standard for exceeding guest
expectations and motivates the team by role modeling effective
Initiative-Takes action without being asked or required to;
achieves goals beyond job requirements; is proactive and takes
prompt action to accomplish tasks.
Action Oriented- Consistently maintains high levels of activity or
productivity; works with vigor, effectiveness and determination
over a sustained period of time.
Team Player- Encourages cooperation to accomplish team goals;
promotes a respectful and inclusive work environment.
Company Introduction The Krystal Company has been serving guests
Krystal is the craveable indulgence thats there for you and your
crew with consistent, affordable, and downright delicious meals
served hot and fresh, day and night.
Founders Rody Davenport Jr. and Glenn Sherrill believed that a good
meal at a great priceserved with a smile at a clean restaurantwould
attract customers and keep them coming back. Krystal has proven
them right ever since. Sure, we stick to the classics, but over the
years, weve never been afraid to innovate, adding a breakfast menu,
chicken sandwiches, hot dogs, milkshakes (and more) to our enduring
selection of delicious, iconic, little square burgers.
We operate 44 Krystal's in Alabama, Florida, Georgia, Kentucky,
South Carolina, and Tennessee. We are the longest tenured
franchisee in the Krystal system. We have been in business since
1990. Our most important goal is customer satisfaction and
employees that enjoy their jobs.
Keywords: WAC Enterprises, Inc., Huntsville , Shift Leader, Hospitality & Tourism , Boaz, Alabama
Didn't find what you're looking for? Search again!