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CUSTOMER SERVICE BUSINESS PARTNER (CSR)

Company: R E Garrison Trucking Inc
Location: Cullman
Posted on: January 16, 2022

Job Description:

Job Description Job Title: Customer Service RepresentativeFLSA Status: ExemptReports To: Customer Service Director Job Summary: The Customer Service Representative is an essential part of the Operations of RE Garrison. This position has the responsibility of communicating with the customers regularly and answering their queries. Timeliness and resolution of inquiries is essential in order to ensure customer satisfaction.Job Requirements: Minimum Knowledge, Skills, Experience Required Education: College degree in related field preferred Experience: Previous customer service experience preferred. Knowledge of the Trucking Industry a plus. Additional Skills/Abilities: Ability to interact and communicate effectively over-the-phone, through e-mail and face to face, ability to recognize when action is necessary and to implement the required actions within a reasonable time, ability to prioritize workflow in order to use time effectively, ability to perform mathematical calculations in order to calculate transit times. Good working knowledge of Microsoft Word, Excel and Outlook. Duties: Responsible for whole accountsResponsible for growth of customer relationsResolves issues with breakdown Talks with planners and brokers to find and implement solutions to dilemmas Uses discretion to determine if lanes and rates are good fitsRenegotiates with customersDetermines what carriers to use Coordinates with planning and supervisor to find solutions and resolve mattersCommunicates with customers and vendorsOversees CSA's workAdvises and reports to management as to CSA's promotion potential Utilizes email and telephoneListens to the Customers queries patiently and find resolution to issues.Ensures that Customers accounts are dealt with in a timely manner to include updates, location statuses, capacity, etc.Drafts necessary documents, letters or statements as required by the customer.Maintains records of interaction with the customer in an orderly mannerMaintains a follow up with customers to ensure that they are satisfied with our serviceRepresents the Company for business development and resolution of service issuesOther duties as may be assigned PI160807480

Keywords: R E Garrison Trucking Inc, Huntsville , CUSTOMER SERVICE BUSINESS PARTNER (CSR), Hospitality & Tourism , Cullman, Alabama

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