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Inbound Virtual Customer Service Representative

Company: STARTEK
Location: Huntsville
Posted on: January 16, 2022

Job Description:

About Startek
Startek is a global leader in providing new-age -customer experience solutions. We deliver deeper relationships through better insights and outcomes -for our partners. We have 46 locations in 13 countries, with over 40,000 employees managing almost half a billion customer interactions every year for over 150 clients in different industries. Starting pay is $10 per hour, client placement is based on experience, aptitude, & skills determined through the interview process.
What is a Work from Home Brand Champion?
They are problem solvers that enjoy delivering best-in-class customer service with high-energy, and a focus on building genuine connections with customers to answer inbound calls, emails and chats depending on the client they support.
At Startek, we partner with clients in multiple industries such as cable/telecommunications, education, financial, retail, healthcare and much more that we will discuss with you during the hiring process. Our goal is to ensure that we align your skills to the industry you would be most successful supporting in every interaction so you can walk away feeling accomplished each day!
Typical Day for a Brand Champion
Answer general/billing questions on products and services from customers
Listen to customers needs and determine if they need additional products/services
Some call types may require basic troubleshooting steps
Address and resolve customer concerns to achieve first contact resolution
Deliver best-in-class customer service
Why Choose Startek?
Paid training in an engaging and virtual training space
Continuous development through Startek self-paced online courses
Opportunity for career advancement and promotion from within
Medical, Dental, Vision Benefits after 60 days
401K, Stock plans and more!

Job Requirements:
What Do You Bring?
18 years of age or older
High School Diploma or GED
Experience interacting with customers/clients
Strong Communications skills verbally and written
Quiet, dedicated and distraction free workspace
Empathy and Active Listening Skills - this will be key in building genuine connections with your customers and co-workers!
Work from Home Equipment You Will Need
High speed internet with a minimum speed of 10Mbps download and a minimum of 4Mbps upload
Ethernet cable connection (no Wi-Fi)
Personal desktop or laptop computer (If local to MBSC area - -optional Startek Loaner equipment may be available)
Windows 10 Operating System
i3 6 th gen Intel processor equivalent or better
AMD A-10-5700, Ryzen 5 1400, Ryzen 7 1701 are acceptable
Minimum of 4GB RAM
USB headset with microphone
What Can You Expect After You Apply?
We will reach out via all lines of communication: text, email, and phone to start the next step in the process!
If offered a position with Startek, we do require all employees to successfully pass a background check and drug test as a condition of employment.

Keywords: STARTEK, Huntsville , Inbound Virtual Customer Service Representative, Hospitality & Tourism , Huntsville, Alabama

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