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Senior Customer Service Specialist

Company: General Dynamics
Location: Cullman
Posted on: January 15, 2022

Job Description:

Responsibilities for this Position

Senior Customer Service Specialist

Job ID: 2021-52325


Required Clearance: No clearance

Posted Date: 1/4/2022

Category: Other

Employment Type: Full Time

Hiring Company: General Dynamics Mission Systems

Basic Qualifications

Bachelors degree in a related specialized area; or equivalent is required plus a minimum of 2 years of relevant experience; or Master's degree.

Due to the nature of work performed within our facilities, U.S. citizenship is required.

Responsibilities for this Position

At General Dynamics Mission Systems, we create the technologies, products and services that help our nations heroes keep our nation safe. The work we do is so advanced, we are continuously moving the boundaries of whats possible. Here youll work with the best and your talent will be front and center on projects that impact the world. Are you up to the challenge?

We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers missions in cyber, RF, undersea, interstellar and everything in between.

The Senior Customer Service Specialist will represent our company effectively to external and internal customers, answer product-related questions, trace lost shipments, interpret and clarify customer orders for the shipping department. This will require providing analytical, promotional, administrative, and sales support services to the sales function. Well rely on you to confer with management regarding customer credits, return goods for credit, and identify quality assurance complaints. Additionally, you will own all quote and proposal support from start to completion, gather price-to-win data from business development and suggest best price using ROS goals for the product line.

What youll experience:

* Technologies that arent just top-notch, theyre often top-secret
* A team of bold thinkers committed to exploring whats next
* Opportunities to gain new knowledge - as its discovered

What you bring to the table:

* Bachelors degree in a related specialized area or equivalent plus a minimum of 2 years of relevant experience; or Master's degree
* Show initiative on assignments, exercise independent judgment and professionally execute projects with little direction
* Develop solutions to a variety of problems of moderate scope and complexity
* General knowledge of industry practices, techniques, and standards

What sets you apart:

* Creative thinking with the ability to multi-task
* Commitment to ongoing professional development
* Team player who thrives in collaborative environments and revels in team success

Company Overview

General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high performance team!

General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

Keywords: General Dynamics, Huntsville , Senior Customer Service Specialist, Hospitality & Tourism , Cullman, Alabama

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