Lead Medical Support Assistant
Company: Veterans Health Administration
Location: Huntsville
Posted on: April 10, 2021
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Job Description:
Basic Requirements: Citizenship. Citizen of the United States.
Experience and Education.
Experience. Six months experience of clerical, office, customer
service, or other administrative work that indicates the ability to
acquire the particular knowledge and skills needed to perform the
duties of the position;
OR,
Education. One year above high school; OR Experience/Education
Combination. Equivalent combination of experience and education are
qualifying for entry level for which both education and experience
are acceptable. Assignment. The Lead MSA is responsible for the
coordination of Advanced MSA assignments and workflow found in an
interdisciplinary unit. The Lead MSA is responsible for daily
workload assessments, assigning work, and assuring proper staffing
coverage; evaluating training records; and determining training
needs of MSA's to provide support across interdisciplinary
settings. The Lead assists the unit with complex and non-standard
procedures, including clinical flow processes related to access to
care across multiple clinics, specialties, and or community
resources. Assignments at this level include, but are not limited
to ensuring accurate and timely scheduling of appointments,
providing guidance's to staff members, to include changes in
policies and procedures; creating and maintaining employee work
schedules; and acting as a liaison among Advanced MSA staff,
patients and other interdisciplinary staff to resolve day-to-day
conflicts. For all assignments above the full performance level,
the higher-level duties must consist of significant scope,
administrative independence, complexity difficulty and range of
variety as describe in this standard at the specified grade level
and be performed by the incumbent at least 25% of the time. Grade
Determinations: For the GS-07: Qualified candidates must possess
one (1) full year (52 weeks) of work experience equivalent to the
next lower grade level (GS-06). Examples of experience include,
but, are not limited to: Assuring coverage of all areas of
responsibility; conducting ongoing reviews to ensure quality of
work; ensuring accurate and timely scheduling of appointments;
providing guidance to staff members to include changes in policies
and procedures; distributing and balancing workload; creating and
maintaining employee work schedules; orienting and providing
on-the-job training for new and current employees; ensuring all
training requirements are met; organizing the work structure of
his/her assigned areas; and acting as liaison between MSA and staff
in order to resolve day to day conflicts. NOTE: To be found
eligible, this experience must be clearly defined within your
resume. The full performance level of this vacancy is GS-7. The
actual grade at which an applicant may be selected for this vacancy
is GS-7. In addition to the previously mentioned Qualifications,
all qualified candidates must also be able to demonstrate the
following Ability, Skills, and Abilities (KSA's): 1. Ability
knowledge of medical terminology and a wide range of clinical flow
processes relating to access to care across multiple clinics,
specialties, and or community resources.
2. Ability to utilize numerous advanced patient systems in support
of multiple clinics in an interdisciplinary setting.
3. Ability to organize work, set priorities, and delegate tasks
responsibilities in order to meet deadlines.
4. Skill in communicating with individuals to obtain the desired
effect and coordinating with a variety of interdisciplinary care
team staff.
5. Ability to provide staff development and training.
6. Ability to manage staffing requirements, manage workflow
priorities, and adjust the flow of work to meet team and patient
needs. This includes the ability to follow-up on pending issues and
demonstrate an understanding of the impact of incomplete work
across multiple clinics. NOTE: To be found eligible, this
experience must be clearly defined within your resume. Physical
Requirements: The work requires frequent standing bending, reaching
and walking. The work requires light lifting and carrying under 15
lbs. Must have full manual dexterity and keyboarding skills. This
may be considered demanding physical activity. VA facilities must
make reasonable accommodation for the physical or mental
limitations of an applicant or employee who is a qualified person
with a disability unless the accommodation would impose an undue
hardship on the department or agency. References: VA Handbook
5005/117, Part II, Appendix G45, Medical Support Assistant
Qualification Standard- Applicants pending the completion of
educational or certification/licensure requirements may be referred
and tentatively selected but may not be hired until all
requirements are met.
Keywords: Veterans Health Administration, Huntsville , Lead Medical Support Assistant, Healthcare , Huntsville, Alabama
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