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Part-Time/On-Call Traffic Management Center Operator - Transportation Market

Company: Gresham Smith & Partners
Location: Huntsville
Posted on: May 18, 2019

Job Description:

Job Description

Our transportation team helps improve the connectivity of the community through solutions that support the safe and efficient movement of goods, services and people.

Responsibilities:

* TMC Operators are responsible for the principal monitoring of the roadways including detecting, confirming, updating and responding to scheduled and unscheduled traffic incidents, congestion and travel time imbalances in the geographical coverage area with monitoring and/or surveillance capabilities.

* The operator position is one of the highest profile positions in the TMC as they are the eyes and ears of detection and management of all activities being handled by the Traffic Management Center.

* Operator must successfully complete the initial training program under the supervision of, and monitored by the TMC Manager. They must then continue to perform acceptably as they acquire additional knowledge and skills through "on the job" training. Assist with report data collection to include monthly reports, travel speed and travel time reports, incident reports and any other reports that are requested. Must be available to work on a flexible shift because the center operates 7 days/week, 24 hours per day.

Minimum Qualifications

* High school diploma or GED is required. Prefer an Associate's or Bachelor's degree and 1-3 years of related call/contact center or technical support experience.

* Ability to sit and visually monitor, interpret and process data on a computer screen for extended periods of time is required.

* Ability to gain a working knowledge of the software and related systems within the allotted time.

* Ability, with supervision, to function as an Operator.

* Ability to understand ITS principles.

* Skills in interpersonal relationships.

* Ability to clearly communicate technical information in non-technical language.

* Ability to clearly communicate information over a radio system or network.

* Ability and willingness to work alternate work, shift schedules, and be "on-call" 24 hours/day.

* Ability to gain acceptable skill in the use of Windows based applications within the allotted time.

* Ability to write reports clearly and concisely.

* Ability to coordinate real time activities and priorities.

* Knowledge of communications and disseminating information via multiple communications devices.

* Skill in the use of Windows based applications.

* Ability to coordinate real time activities and priorities.

Gresham Smith is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms or employment agencies. An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITH S hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.

Keywords: Gresham Smith & Partners, Huntsville , Part-Time/On-Call Traffic Management Center Operator - Transportation Market, Executive , Huntsville, Alabama

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