IT Director of Operations

Company: Wesley Group
Location: Franklin
Posted on: May 16, 2025

Job Description:

JOB DESCRIPTIONTitle: IT Director of Operations
Department: IT & Security
Reports to: Chief Information OfficerJob Summary:As the Director of IT, you will coordinate and oversee all day-to-day operations across the Wesley, LLC umbrella of companies. We're seeking a motivated, experienced professional with exceptional customer support abilities and professionalism who thrives in a fast-paced and evolving environment.Duties & Responsibilities:

• Oversee daily department logistics and help desk operations
• Represent the department in executive-level meetings
• Present strategic initiatives, KPIs, and department performance metrics to executive leadership
• Supervise a team of 3 direct reports
• Foster a culture of collaboration, responsiveness, and professionalism
• Ensure completion of monthly, quarterly, and yearly departmental goals
• Serve as the top-level escalation point for the IT team
• Conduct regular system audits and ensure compliance
• Maintain technology stock levels in accordance with company policy
• Support Legal and Executive teams with technology-related project needs and litigation
• Coordinate, plan, and lead IT-related projects and initiatives
• Recruit, train, and coach IT Admin and Help Desk teams
• Enforce strict adherence to IT and company policies
• Manage all purchasing for technology systems and hardware
• Lead systems implementation and integration projects
• Oversee IT systems and data operations to ensure efficiency and securityRequired Skills & Abilities:
  • Strong leadership, analytical, and creative problem-solving skills
  • Proven experience managing and developing personnel
  • Expertise in MacOS and Apple technologies
  • Proficiency with identity management tools (specifically JumpCloud)
  • Experience administering Salesforce, Dialpad, and DocuSign technologies
  • Strong troubleshooting and systems integration abilities
  • Background in IT operations or IT department leadership
  • Business-oriented mindset with a people-first leadership style
  • Excellent communication and cross-departmental collaboration skills
  • Ability to anticipate needs and provide timely support in a fast-moving business environment
  • Reliable transportation
  • Must be available to work on-site in the Franklin, TN office 4-5 days per weekPerks & Benefits of Working at Wesley, LLC:
    • Competitive compensation with opportunities for advancement
    • Collaborative, purpose-driven work culture
    • Medical, dental, and vision insurance
    • 401(k) with company match
    • Paid time off and paid holidays
    • Employee recognition and appreciation initiatives
    • Supportive and forward-thinking leadership team
    • A mission-focused organization helping consumers achieve financial relief
      In Office Monday - Thursday 9:00 AM - 5:00 PM - Friday 9:00 AM - 3:00 PM
      
      
      
      PId62175a1b8d4-37248-37661106

Keywords: Wesley Group, Huntsville , IT Director of Operations, Executive , Franklin, Alabama