Restaurant Manager
Company: Wendy's
Location: Franklin
Posted on: May 6, 2024
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Job Description:
STATEMENT OF PURPOSE Assists the General Manager in managing the
operations and staff of a Wendy's restaurant, including the
execution of all Company policies, procedures, programs and
systems. Participates in the achievement of store objectives.
Ensures compliance with all federal, state and local laws and
ethical business practices. Participates in creating and
maintaining a People Excellence' environment.ACCOUNTABILITIES AND
KEY MEASUREMENT CRITERIAKey Measurement Criteria: In order to
achieve consistency throughout our system as we measure and
evaluate performance, the measurement criteria following each
accountability should be considered and evaluated. The actual
results as well as the methods used to obtain the results should be
assessed and commented on within the evaluation. It is also
appropriate in your narrative to discuss the leadership, management
and development of subordinates in the attainment of the
accountabilities. The Key Measurement Criteria should not be viewed
as the only factors to evaluate, as there are normally additional
items that relate to a specific individual or market.1. Trains,
monitors and reinforces food safety procedures to Shift Supervisors
and Crew Members. Ensures all food safety procedures are executed
according to Company policies and health/sanitation regulations;
takes corrective actions, as appropriate.Current Food Safety
certificationFollows all food safety procedures as outlined in the
ops manualTraining and execution of all Wendy's food safety
procedures and compliance with all HealthDepartment regulations,
Critical items escalated immediately,Washing of hands observed, and
enforcedProper total store cleaning systemsAll crew POCs, hand
washing & Food Safety completedHealth Department evaluation
resultsExecution of established food borne illness reporting
procedures2. Works with restaurant management team to meet sales
goals versus budget and prior year, including participation in
local store marketing programs. Executes appropriate plans to
resolve unfavorable trends and enhance sales.Sales performance
versus budget & prior yearSales performance of key initiatives
including:Transaction growth %Service timesLate night sales $ .
Pick up Window %Kids MealsIdentification and communication of store
sales trends to TSM/GMExecution of national and local marketing
programsExecution of new product roll-outsParticipation in
community programs to enhance goodwill for Wendy's3. Manages food,
labor and paper costs and other controllable expenses. Works with
restaurant management team to meet profit objectives.Profit
performance vs. budget and prior yearManagement of food, labor,
paper and other controllable costsExecution of labor hours vs.
guideMonitoring and follow-up of food preparation, production and
procedures execution . Identification and communication of profit
trends to TSM/GM4. Executes Company policies and procedures for the
control of cash, property, product and equipment. Monitors
inventory levels to ensure product availability and orders product.
Manages and maintains safe working conditions. Ensures execution of
preventive maintenance.Execution of policies and procedures for
control of cash, property, product and equipmentExecution of flow
charts to ensure crew is meeting food prep and production
goalsTraining and monitoring of crew in cash and inventory
controlsNumber of slips, falls, cuts, etc.; safety of work
environment during shiftsCoordinates compliance with Safety Audit;
ensures resolution of non-compliance issuesPrompt and accurate
reporting of accidents; initiation of corrective actions as
appropriate toprevent recurrenceExecution of Preventive Maintenance
ProgramReporting and monitoring of maintenance problemsCompliance
with all federal, state and local employment laws5. Ensures Sparkle
certification. Manages, directs, and monitors Shift Supervisors and
Crew Members to achieve QSC goals and to support total store
'Service Excellence' on assigned shifts. Ensures 'Customer
Courtesy' policies/procedures are properly executed.Attainment and
maintenance of Sparkle certification; attainment of Dave's Way'
certificationExecution of 'Operations Leader' role, as directedCrew
and Shift Supervisor training and execution of Quality, Service and
Cleanliness standards onassigned work shiftsExecution of guest
relation activities, including interaction with guestsFrequency,
nature and timely resolution of customer complaints6. Executes the
restaurant's Human Resources programs for crew employees. Manages
crew employees in a manner that maximizes retention. Works with
TSM/GM and Co-Manager to achieve proper staffing levels. Creates
and executes recruiting plan. Interviews and recommends candidates
for selection, Works with TSM/GM, Co-Manager and local HR staff to
communicate Speak Up process.Actual staffing levels versus goal
Contribution toward achievement of crew turnover goalsMaintain
application-handling system.Conduct interviews using approved
interviewing tools, recommend qualified candidates for
furtherconsiderationSupport of diversityManagement and resolution
of performance issues with crew; notification of performance issues
to TSM/GMEnvironment in which employees are treated with respect
and dignityUtilization of approved uniform program7. Provides
proper training for Shift Supervisors and Crew Members through
established systems and follows through to ensure compliance with
Company standards.Execution of positional training and
cross-training to achieve operating standards (COT/POC)Feedback,
intervention and coaching to Shift Supervisors and Crew Members;
initiation of correctiveaction as appropriateTraining and
utilization of established store standards and systemsTraining of
Shift Supervisors and Crew Members regarding operational changes
and new productsIdentification and development of candidates for
Shift Supervisor positions, as applicableAudit and review of
systems, checklists and work habits to ensure Shift Supervisors and
Crew Members are demonstrating desired behaviors8. Ensures proper
execution of and compliance with Company policies and procedures on
assigned shifts. Anticipates and identifies problems and initiates
appropriate corrective action.Execution of Company systems and
operating proceduresAssists GM/TSM with creation and execution of
store plan and store prioritiesProper escalation of issues9.
Performs other job-related duties as may be assigned or
required.This accountability should be left blank unless a specific
program, activity, or contribution resulted which is not addressed
by a previous accountability.QUALIFICATIONS To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.KNOWLEDGE1. Wendy's
operating systems and procedures2. Wendy's policies and procedures
related to job responsibilities3. Supervisory practices4.
Interviewing practices5. Crew orientation and training program6.
Federal, state and local employment lawsEDUCATION and/or EXPERIENCE
College degree and 6 months experience in the restaurant industry;
or equivalent combination of education and experience.WORK
ENVIRONMENT In order to satisfactorily execute and meet the above
accountabilities and key measurement criteria, the Assistant
Manager must perform managerial duties on site, in accordance with
customary scheduling requirements for this position. The Assistant
Manager must be able to stand for long periods without a break, and
be able to travel to the bank, other restaurants, Area Office,
etc.by Jobble
Keywords: Wendy's, Huntsville , Restaurant Manager, Executive , Franklin, Alabama
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